Job Description

Company insight

Since our formal establishment in 2009, the Carveti Group has grown from strength to strength and incorporates Carveti Consulting Ltd (CCL), Clever InSites Ltd (CIL), and Carveti Partnerships Ltd (CPL).

We know facilities play a vital role in improved patient outcomes and we are passionate about creating and maintaining spaces that help clinical staff to deliver a lasting and positive impact on people's lives.

Our company purpose has consistently been to provide improved patient outcomes by optimising health and social care facilities. Therefore, as a trusted NHS partner, our talented teams work collaboratively to provide expertise, knowledge, and innovative solutions in healthcare to help improve patients' and staff members' experience in the many healthcare facilities that we support.

Our company culture

Our award-winning company appreciates that our continued success and current growth are because of the efforts of our dedicated and inspirational people who are committed to delivering customer satisfaction and excellence in all that they do. Our friendly and supportive team demonstrates our values of honesty, transparency, passion, responsibility, flexibility, and sustainability every day. In return, we provide a collaborative and inclusive culture, competitive reward packages, team events, wellbeing benefits, flexible working, and the support, guidance, mentoring, and learning/development opportunities that enable each individual to achieve their professional goals and celebrate their achievements throughout their journey.

About the role

Due to our continued growth, we are excited to be recruiting for a Business and office manager to join our team in Cumbria. Reporting into the Group Business manager, this role is for 30 hours per week, working remotely, but attending our site at Cockermouth hospital one day a week.

Reward package

Salary 30,000 - 40,000 per annum, negotiable subject to qualifications and experience. Discretionary 10% annual bonus. 33 days of annual leave p.a. (including UK statutory bank holidays;) rising every 2 years to a maximum of 36 days p.a. Contributory pension scheme-5% employer contributions. Staff benefits package including private healthcare, Income protection insurance, and life assurance. Business mileage allowance. Generous CPD and training, academic and professional qualification support, and professional institution fees reimbursed.

Overview of the job

The Business Support Manager plays a key role in ensuring the smooth operation of Carveti Partnership (the "Company") by providing support to the Operational Head and the wider team. This role involves overseeing business processes and contributing to operational activities. Additionally, the Business Support Manager will be active in fulfilling business objectives aligned with Carveti Group's wider strategy.

Key Responsibilities:

Responsibilities will include all tasks required within:

Operational Support

Contribute to the management of the FM Service Delivery across the Company's portfolio. Assist the Building Manager at Cockermouth Community Hospital & Cleator Moor Health Centre with tenant liaison. Support Building Managers with administration and reporting as necessary.

Corporate Support:

Organise, compile reports, and take minutes for Company meetings.

Manage and maintain the Company's corporate diary, ensuring efficient scheduling. Support the development and continuous improvement of Company Standard Operating Procedures (SOPs). Assist operational staff and consultants with administrative needs. Maintain the Company's document management system, ensuring compliance with Group and Company procedures. Monitor and manage the Company's general enquiries email inbox, ensuring timely and appropriate responses. Support the Company's optimisation of CMap, (the project/business management IT system) in accordance with Group procedures. Contribute to the preparation of management and Board reports. Assist in organising Group team days and events where required by the Group Business Manager and/or Directors. Assist with the renewal of insurance policies where required by the Group Business Manager and/or Directors. Update and maintain the Group's website with Company updates. Update the Company's LinkedIn page with relevant content. Support the Group with office leasing, consumables, and IT equipment administration for the Company. Work alongside the Group's HR Manager on recruitment, onboarding, and staff training initiatives.

Financial and Commercial Support:

Assist in preparing fee proposals and tenders, ensuring deadlines are met. Generate monthly invoices and issue to Clients for payment. Work closely with the Finance team on accounts-related matters. Monitor income generation against business plans and provide regular updates. Track fees versus planned budgets, highlighting any concerns. Manage the monthly credit card reconciliation for all Company transactions. Review and compile monthly staff expense claims for submission to the Finance team.

Compliance Support:

Under direction of the Group Business Manager, collaborate in requirements to align Company operations with overall business goals. Contribute on behalf of the Company to the Quality Management Group (QMG) by undertaking actions required to maintain the Group's ISO 9001, 14001, and 45001 accreditations, as well as Cyber Essentials certification and GDPR compliance. Ensure registers, SOPs, policies, and documentation relevant to the Company are up to date and aligned with the Group standards and requirements identified by the QMG. Represent the Company in internal system and process audits conducted by the QMG.
Contribute to external audits of our ISO systems by supplying information and documentation evidence relating to the Company, in accordance with accreditation standards.

Person specification

The ideal person will have the following competencies:

Excellent verbal and written communication skills in English. Ability to Interact effectively and diplomatically with a wide range of people and situations. Capable of planning and managing own workload, with the ability to manage tasks with regular deadlines alongside proactively responding to tasks as they arise. Able to provide honest and supportive feedback to a range of people.. Demonstrates respect, integrity and confidentiality always. Has creativity and initiative to problem solve.

Next Steps

If you believe you have the experience, skills, and qualities we require, please send us your CV for your chance to join us. If you have most but not all of the skills and qualifications required please still apply as we review all applications.

Job Types: Full-time, Part-time

Pay: 30,000.00-40,000.00 per year

Work Location: Hybrid remote in Cockermouth CA13 0QU