Job Description

Job Overview

Are you a dynamic, detail-driven leader with a passion for operational excellence and customer satisfaction? We're looking for an experienced Business Support Manager to oversee the smooth running of our facilities, drive membership growth, and lead our front-of-house and office team.

Key Responsibilities

Administration & Finance

Manage direct debit memberships, bookings, parking, and sales processes. Maintain the Legend Membership database and ensure accurate financial reconciliation. Oversee payroll, invoicing, and debt recovery in line with company policy. Conduct internal audits and produce reports on membership and sales performance.
Human Resources

Lead recruitment, disciplinary procedures, and staff development. Ensure HR compliance and maintain accurate records of staff leave and performance. Schedule and conduct 1:1 meetings to support team engagement and growth.
Customer Service

Promote excellent public relations and manage customer queries and complaints with discretion. Ensure high standards of front-of-house service and customer satisfaction.
Operations

Maintain welcoming, secure, and functional customer service areas. Implement effective security and evacuation procedures. Motivate staff to achieve performance targets and uphold service standards.
Compliance & Safety

Ensure adherence to Health & Safety regulations and safeguarding protocols. Operate within established emergency and operational procedures.

Requirements

Proven experience in an office or administrative role with supervisory experience preferred. Excellent communication skills, both verbal and written, with a focus on professional interaction. Exceptional organisational skills with the ability to manage multiple tasks simultaneously. Demonstrated clerical experience with attention to detail in all aspects of work. Ability to lead a team effectively while promoting a positive work culture. If you are passionate about supporting business operations and possess the required skills, we encourage you to apply for this exciting opportunity as a Business Support Manager.
Job Types: Full-time, Permanent

Pay: 26,000.00-31,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount Free parking Gym membership On-site gym On-site parking
Work Location: In person