Job Description

As a key leader within the site operations team, the Business Support Manager plays a critical role in ensuring efficient, accurate and commercially focused production planning and customer fulfilment. This role is responsible for overseeing the end-to-end planning process from order entry through to dispatch ensuring the right products are manufactured and delivered in full and on time.

You will lead and develop the Site Planner, ensuring that stock profiles are optimised, inventory risks are proactively managed, and planning decisions support both operational efficiency and customer service excellence.

Key responsibilities include:

As Business Support Manager you will Comply with all current Health & Safety, Hygiene, Quality and Environmental Policies and Procedures You will use the businesses ERP system M3 to plan the production for the entire Durham Site, including Extrusion, Thermoforming. You will ensure customer service on time in full As Business Support Manager you will Manage internal sales requests for the site You will manage the planner at Faerch Durham As Business Support Manager you will maximise individual and team engagement to ensure they provide high quality customer service (internal & external) As Business Support Manager you will recognise and highlight potential service issues across the site and work with group and the internal team to mitigate them as far as possible. You will highlight all production issues and problems seek solutions with the internal team and actions to prevent reoccurrence As Business Support Manager you will own and lead the Site S cycle, ensuring strong collaboration and communication across all levels of the business. You will act as a key communication link with other Faerch sites and offices to enable seamless operational alignment and customer delivery. You will receive, manage or escalate customer queries or complaints, supporting the team with more complex issues, making decisions where appropriate As Business Support Manager you will Supporting new tool process, new products & administration. As Business Support Manager you will Coordinate Master Data set up for the site You will be approving special deliveries You will arrange and create distribution orders, plan the deliveries directly with delivery points You will highlight obsolete stock both finished goods and raw materials You will carry out any reasonable ad hoc tasks or duties as directed by the Site Director or other Directors within the business. You will maintain robust and accurate stock profiles, ensuring inventory availability supports demand while minimising excess and obsolescence

Qualifications

Essential:

Understanding of our customer needs Understanding of our customers business Good working knowledge of all common Microsoft Office packages Excellent super user for the companies ERP system M3 including the planning board. Have experience of planning in manufacturing Have experience of dealing with customers external and internal Working well within a team

Desirable:

Have experience of external sales Experience of S planning Understanding of our manufacturing processes and procedures

Additional information

Working Hours:

Monday to Thursday 08.00 to 16:30, Friday 08:00 to Friday 08.00 to 13:30

Salary:

Upto 50,000 per annum

Working at Faerch means working in an innovative and open-minded company that increases the commitment and motivation of all employees. It is important to us that everyone has the same opportunities, that there is an open exchange, and that we value each other. The power of diversity in backgrounds, ways of problem-solving, personal knowledge, gender, and culture fosters our growth and inspires the whole organization. Because the key to our success is the diversity and dedication of our employees.



Group Life Assurance Pension Bupa Health Cashplan Cycle to Work Scheme Long Service Recognition Free Hot Drinks Regular Company Events * Free Parking