Job Description

Business Support Manager

37,225.59

40 Hours per week

Full UK driving licence required

Norse TFM have an excellent opportunity for a Business Support Manager to join the team on a full time, permanent basis at our Head Office in Norwich - Unity Place.

The role

Join our dynamic Business Support Team as a Business Support Manager and play a key role in keeping our operations running smoothly. You will be part of a supportive and collaborative team that values problem-solving, innovation, and continuous improvement. Working closely with colleagues across TFM, you will provide expert support and guidance to help them deliver outstanding service on their contracts. This is a great opportunity to grow your leadership skills, collaborate with a supportive team, and make a real impact on the success of our business


Build strong working relationships across the business Be the go-to person for information system excellence and troubleshooting Provide training support and coordinate future system development, as well as providing business intelligence and data insights and trends Lead best practice sharing and continuous improvement projects across FM Assist and support each contract area to identify areas of improvement and implement solutions as required

Our successful candidate

A Strong communicator - able to influence, negotiate, and bring a positive, can-do approach Adept with software and systems - confident using MS Office (Word, Excel, Outlook, PowerPoint) and systems such as CAFM, job management and invoicing tools Organised and efficient - skilled at managing time, priorities and deadlines independently A good relationship builder - able to work with a wide range of internal teams and external partners A creative problem solver - innovative and resourceful when tackling challenges Detail-oriented - ensuring accuracy in all aspects of work Flexible and mobile - full UK driving licence required, with travel to other sites

Our offer

Salary 37,225.59 25 days annual leave + bank holidays 4+4 Sickness scheme Stat Nest Pension

We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.

We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.