Job Description

Overview

The Business Support Officer will play a vital role in providing administrative, operational and HR support to ensure the effective delivery of the Invisible Walls School Zone service - aimed at improving educational and wellbeing outcomes for children and families affected by parental imprisonment. This role requires strong organisational skills, attention to detail, and the ability to work collaboratively within a diverse team.

Duties

Administrative Support: Manage day-to-day office operations, including scheduling meetings, maintaining filing systems, and handling correspondence. Cymorth Gweinyddol: Rheoli gweithrediadau swyddfa o ddydd i ddydd, gan gynnwys trefnu cyfarfodydd, cynnal systemau ffeilio, a thrin gohebiaeth.*
Data Management: Assist in collecting, analyzing, and reporting on project data to measure outcomes and effectiveness. Rheoli Data: Cynorthwyo i gasglu, dadansoddi ac adrodd ar ddata prosiect i fesur canlyniadau ac effeithiolrwydd.*
Collaboration and Liaison: Serve as a point of contact for internal teams and external stakeholders, facilitating communication and collaboration. Cydweithio a Chysylltu: Gwasanaethu fel pwynt cyswllt ar gyfer timau mewnol a rhanddeiliaid allanol, gan hwyluso cyfathrebu a chydweithio.*
Financial Administration: Support budget tracking, processing invoices, and maintaining financial records. Gweinyddiaeth Ariannol: Cefnogi olrhain cyllideb, prosesu anfonebau, a chynnal cofnodion ariannol.*
Documentation: Prepare and maintain project documentation, including reports, presentations, and training materials. Dogfennaeth: Paratoi a chynnal dogfennaeth prosiect, gan gynnwys adroddiadau, cyflwyniadau, a deunyddiau hyfforddi.*
Event Coordination: Assist in organising workshops, training sessions, and community engagement events. Cydlynu Digwyddiadau: Cynorthwyo i drefnu gweithdai, sesiynau hyfforddi, a digwyddiadau ymgysylltu cymunedol.*
HR Support: Assist with recruitment processes, including posting job advertisements, coordinating interviews, and onboarding new staff. Maintain employee records and assist with performance management processes. Cymorth AD: Cynorthwyo gyda phrosesau recriwtio, gan gynnwys postio hysbysebion swyddi, cydlynu cyfweliadau, a chyflwyno staff newydd. Cynnal cofnodion gweithwyr a chynorthwyo gyda phrosesau rheoli perfformiad.*
Work in collaboration with volunteers and student placements. Gweithio ar y cyd a gwirfoddolwyr a lleoliadau myfyrwyr.*
Undergo training as deemed appropriate for the position. Mynd i'r afael a hyfforddiant fel y bo'n briodol ar gyfer y swydd.*
Provide accurate, well-presented compliance-focused information/reports and maintain systems for gathering output/outcome information and Case Management records. Darparu gwybodaeth/adroddiadau cywir, wedi'u cyflwyno'n dda, sy'n canolbwyntio ar gydymffurfiaeth a chynnal systemau ar gyfer casglu gwybodaeth allbwn/canlyniad a chofnodion Rheoli Achosion.*
Ensure compliance with IWCIC policies and appropriate legislative or dictated policies, including Child Protection, Data Protection & FOI, and Health & Safety. Sicrhau cydymffurfiaeth a pholisiau IWCIC a pholisiau deddfwriaethol neu orfodol priodol, gan gynnwys Diogelu Plant, Diogelu Data a Rhyddid Gwybodaeth, ac Iechyd a Diogelwch.*
Work with prison and other managers and structures to enhance engagement with the new service. Gweithio gyda rheolwyr a strwythurau carchardai ac eraill i wella ymgysylltiad a'r gwasanaeth newydd.*
Maintain positive and effective working relationships with prison staff (e.g., Visits, Visitor Centre, Resettlement, Security, Offender Management). Cynnal perthnasoedd gwaith cadarnhaol ac effeithiol gyda staff y carchar (e.e. Ymweliadau, Canolfan Ymwelwyr, Ailsefydlu, Diogelwch, Rheoli Troseddwyr).*
Establish good relationships and lines of communication with internal and external contacts. Sefydlu perthnasoedd a llinellau cyfathrebu da gyda chysylltiadau mewnol ac allanol.*
Attend relevant internal and external meetings as required. Mynychu cyfarfodydd mewnol ac allanol perthnasol yn ol yr angen.*
Undertake all relevant administrative, evaluative, and statistical tasks and assist in the daily, weekly, and monthly collation of all relevant data for reporting (e.g., monthly returns, KPIs, KPTs). Ymgymryd a'r holl dasgau gweinyddol, gwerthuso ac ystadegol perthnasol a chynorthwyo gyda chasglu'r holl ddata perthnasol yn ddyddiol, wythnosol a misol ar gyfer adrodd (e.e. ffurflenni misol, dangosyddion perfformiad allweddol, dangosyddion perfformiad allweddol).*
Communicate effectively at all times with the general public and internal departments, ensuring company policies and procedures are followed. Cyfathrebu'n effeithiol bob amser gyda'r cyhoedd ac adrannau mewnol, gan sicrhau bod polisiau a gweithdrefnau'r cwmni'n cael eu dilyn.*
Assist in the promotion of creating a positive Health & Safety culture across the service, including reporting accidents and near misses and following safe systems of work. Cynorthwyo i hyrwyddo creu diwylliant Iechyd a Diogelwch cadarnhaol ar draws y gwasanaeth, gan gynnwys adrodd am ddamweiniau a digwyddiadau agos a dilyn systemau gwaith diogel.*
IWCIC is committed to safeguarding and promoting the wellbeing of children and adults at risk and the postholder must support these goals. Mae IWCIC wedi ymrwymo i ddiogelu a hyrwyddo lles plant ac oedolion sydd mewn perygl a rhaid i ddeiliad y swydd gefnogi'r nodau hyn.*

Skills

Essential | Hanfodol:

Excellent knowledge and ability to use Google Drive/Sheets etc., Microsoft Office (all packages), statistical analysis and presentation of data. Gwybodaeth a gallu rhagorol i ddefnyddio Google Drive/Sheets ac ati, Microsoft Office (pob pecyn), dadansoddi ystadegol a chyflwyno data.*

Desirable Dymunol:

Ability to communicate in Welsh. Y gallu i gyfathrebu yn y Gymraeg*
Knowledge and understanding of the issues affecting disadvantaged families in accessing services. Gwybodaeth a dealltwriaeth o'r materion sy'n effeithio ar deuluoedd difreintiedig wrth gael mynediad at wasanaethau.*
Experience of working in a custodial and/or community environment with offenders and/or their families. Profiad o weithio mewn amgylchedd gwarchodol a/neu gymunedol gyda throseddwyr a/neu eu teuluoedd.*
Current knowledge of relevant child and vulnerable adult safeguarding and public protection policy and practice. Gwybodaeth gyfredol am bolisi ac arfer perthnasol o ran diogelu plant ac oedolion agored i niwed a diogelu'r cyhoedd.*
Current knowledge of the local and national organisations and agencies in the Children and Families arena. Gwybodaeth gyfredol am y sefydliadau a'r asiantaethau lleol a chenedlaethol ym maes Plant a Theuluoedd.*
Presentation skills. Sgiliau cyflwyno.*
Flexibility to respond to changing priorities and work effectively in a dynamic environment. Hyblygrwydd i ymateb i flaenoriaethau sy'n newid a gweithio'n effeithiol mewn amgylchedd deinamig.*
Strong ability to prioritise tasks and manage time effectively. Gallu cryf i flaenoriaethu tasgau a rheoli amser yn effeithiol.*
Basic understanding of financial and budget management. Dealltwriaeth sylfaenol o reoli cyllid a chyllidebau.*
Ability to build and maintain relationships with team members and key stakeholders. Gallu i feithrin a chynnal perthnasoedd ag aelodau'r tim a rhanddeiliaid allweddol.*
Knowledge of HR and recruitment processes with a key focus on creating a positive workplace environment. Gwybodaeth am brosesau AD a recriwtio gyda ffocws allweddol ar greu amgylchedd gweithle cadarnhaol.*
Excellent report writing abilities. Galluoedd ysgrifennu adroddiadau rhagorol.*
Experience of using Canva (or similar) and social media platforms. Profiad o ddefnyddio Canva (neu debyg) a llwyfannau cyfryngau cymdeithasol.*
Working remotely, hot-desking and ability to work from different locations. Gweithio o bell, gweithio o ddesgiau poeth a'r gallu i weithio o wahanol leoliadau.*
Full driving licence with access to own vehicle. Trwydded yrru lawn gyda mynediad i'ch cerbyd eich hun.*

Job Type: Part-time

Pay: 21,000.00 per year

Expected hours: 30 per week

Benefits:

Company pension Flexitime Sick pay
Work Location: In person