Job Description

Job details:

Salary: \xc2\xa324,148 to \xc2\xa327,852

Hours: 37 Hours per week

Contract: Permanent

Closing date: 25th July 2023

Portsmouth City Council

Portsmouth is a vibrant university city, with a rich maritime history on the South coast enjoying excellent transport links to the rest of the country.

Portsmouth City Council is committed to safeguarding and promoting the welfare of children, and young people, and expects all staff and volunteers to share this commitment. It is also committed to promoting quality childcare across the city that works to improve outcomes for children.

DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.

Every post is subject to PCC and Portsmouth Safeguarding Children\'s Board safer recruitment procedures.

The Role:

Reporting to the Business Support Team Leader you will provide high quality administrative support to the Early Help and Prevention Team with a focus on the Young Carers Team. You will play a vital role in the administration and smooth-running of business processes throughout the Early Help and Prevention Service and respond flexibly in order in support of the service priorities identified by the locality Service Leader.

Roles can vary greatly depending on the range of work for which the Service Leader is responsible; however, all tasks require high quality written and oral communication and a commitment to the continuous provision of high-quality customer care and the ability to multi-task and work well under pressure.

What you\'ll need to succeed

Who is the person?

You will need:

• Experience of working in an administrative role within a busy office environment and ideally, experience of working in Children\'s and/or Young People\'s Services.

• Demonstrable leadership in managing change and experience of line management (including performance management).

• Shorthand or minute-taking skills to enable you to take concise notes/minutes in meetings.

• Proficient in the use of Microsoft 365, including, Excel, OneDrive, Outlook, PowerPoint, SharePoint, Teams, and Word.

• Excellent numeracy and literacy skills.

• Have experience of budgetary monitoring as in this role you will regularly place orders for resources and projects for the Young Carers Team. You will work alongside the Service Leader to monitor the annual budget forecast.

• Excellent communication skills, along with an excellent telephone manner including patience, professional empathy, and active listening skills to be able to deal with a very wide range of callers.

• The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

• A customer-focus (internal and external) and be able to demonstrate consistently high standards of customer care and customer service.

• A willingness and determination to support Early Help and Prevention Service Leaders to provide an effective service and support to children and families.

Please read the job profile for the full details of this role

What you\'ll get in return

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

• Generous annual leave (27 days per year rising to 31, pro rata for part time hours) with the potential to purchase additional leave
• A fantastic pension which allows you the opportunity to pay in more for that greater return
• Flexible working hours.
• Access to a wide range of training and development opportunities including apprenticeships
• Extensive wellbeing support through the Employee Assistance Programme
• Discount on travel, travel loans and the bike loan scheme
• Discounts on a wide range of goods and services - access a range of discounts and offers from thousands of restaurants, shops and more

Staff rewards: https://careers.portsmouth.gov.uk/working-for-the-council/

Additional Information:

The full job profile is attached here

Contact Details for an Informal Discussion:

Email cheryl.ward@portsmouthcc.gov.uk

Application process:

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

Applicants will be shortlisted based on their ability to use good examples that meet the criteria of this role.

Remember to demonstrate why you are suitable against each of the points described in the \'Who is the Person\' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had.

Please ensure you provide your full education history from secondary school, include name/address of establishment, details of relevant qualifications & awarding body.

Please explain any gaps - this is essential for all safeguarding children\'s roles.

You may wish to attach an additional letter or document to supplement you application.

We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.
We look forward to speaking with you soon.
Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk

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