Job Description

Due to continued growth we are recruiting a Senior Business Support Officer to join our Mortgage Enforcement Team in Bristol. You will be supporting the management of operational risk within the group ranging across various elements of the governance structure such as change and incident management, embedding policy compliance and managing and maintaining databases in the team along with a wider variety of FCA related activities.

Your Role

As a Senior Business Support Officer your remit will cover the following;

• Dealing with incoming enquiries from internal stakeholders and clients received by the Business Support Team in relation to Risk and Compliance to ensure expressions of dissatisfaction and complaints arising from BLSG are logged and managed to completion in an efficient, effective, and consistent manner
• Ensuring that any issues arising from such expressions of dissatisfaction are managed as actions supporting the wider operational teams
• Managing the local change management process supporting the operational teams
• Assisting where necessary, in preparing and distributing accurate internal and external reports ensuring that the information contained in the reports are accurate
• Keeping the Business Continuity Plans and Contact Information for operational teams up to date
• Supporting with projects relating to FCA regulation and embedding principles into the culture of the operational teams

Your Skills and Experience

• Good use of IT applications including excel
• Ability to communicate clearly issues to the client and stakeholders
• Experience of working within a support team
• Confident managing multiple requests simultaneously
• Ability to work in a strict regulatory environment
• Ability to prioritise work effectively to meet deadlines and work to SLAs
• Excellent team player
• Methodical approach to work

Your Team

Operating from our offices in Bristol, Manchester, Glasgow and Belfast, we have specialist expertise in each UK jurisdiction. We act for banks, building societies, other secured lenders and third party services. Whatever the size of mortgage portfolio, we adapt our processes to deliver the best outcome for the lender and their customer. Our approach ensures that all customers are treated fairly, and vulnerability is identified and handled appropriately.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,200 people in offices across the UK and a network of partner firms across Europe, India and the US. In 2021 we were named The Lawyer\xe2\x80\x99s Law Firm of the Year, recognising our incredible success story.

Our purpose is to protect, prepare and progress our clients for what comes next and it\xe2\x80\x99s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute. Our Benefits

We value our employees highly and we want you to feel valued. You\xe2\x80\x99ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people.

TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of any of the characteristics protected by the laws in the locations in which we operate.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on HR-Recruitment@TLTsolicitors.com

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TLT