Job Description

Job description:

Job Purpose

An excellent opportunity for an experienced

Business Systems Analyst

to join the Highways and Environmental Services team, supporting the Service Improvement and Fleet division. The successful candidate will be responsible for reviewing and optimising systems, processes, and functions within Fleet Services, ensuring efficiency, accuracy, and compliance. This role is central to driving process improvement, system optimisation, and effective reporting across the service.

Key Responsibilities

Conduct in-depth operational and system reviews of Fleet Services processes. Produce "as-is" business process maps, identify inefficiencies, and recommend improvements. Collaborate with the Head of Service and senior managers to produce reports for senior leadership. Assist in the integration, testing, and quality assurance of Fleet Focus and other related systems. Liaise with software suppliers to resolve issues, support upgrades, and maintain user documentation. Analyse requirements for management information reporting and make recommendations for improvements. Provide support and lead investigations into complex system incidents. Deliver informal training and guidance to staff as needed. Contribute to continuous improvement and service development initiatives.

Person Specification

Qualifications & Education

HND in a computer-related discipline, or graduate in a numerate subject - Essential. Degree in computer science or related discipline / professional qualification - Desirable.

Experience

Minimum of 2 years' experience in a software support or business analyst role - Essential. Experience of analysing and documenting business processes - Essential. Experience of supporting large-scale complex information systems - Essential. Knowledge of databases, file structures, and query/reporting tools (e.g. SQL, SSRS, PowerBI, Crystal Reports, Business Objects) - Essential. Experience with Fleet Services or similar operational environments - Desirable. Experience of mentoring and training staff - Desirable.

Knowledge, Skills & Abilities

Excellent research, analytical, and problem-solving skills - Essential. Strong knowledge of reporting tools and data mining - Essential. Excellent communication and presentation skills - Essential. Ability to organise, prioritise, and deliver to deadlines - Essential. Ability to work independently and as part of a team - Essential. Self-motivated, solution-focused, and adaptable - Essential.

Other Requirements

Strong interpersonal skills with the ability to engage effectively with stakeholders. Commitment to continuous professional development. Awareness of Welsh culture and language - Desirable.

Pre-Employment Requirements

Two satisfactory references covering the last 3 years - Essential. Evidence of essential qualifications - Essential. Evidence of Right to Work in the UK - Essential. Enhanced safeguarding awareness (training provided).

How to Apply

If you are interested in this role, please submit your CV via Indeed. Shortlisted candidates will be contacted regarding the next stage of the process.

Alternatively, you can

click 'Apply Now'

OR send your CV directly to: adarsh.thomas@centurionstaunch.co.uk

Privacy Assurance

All applications are handled in line with GDPR and Data Protection legislation. Your personal information will be used only for recruitment purposes and will not be shared with third parties without your consent.

Reference ID: OR12274

Job Types: Full-time, Temporary, Fixed term contract
Contract length: 10 weeks

Pay: 18.85 per hour

Expected hours: 37 per week

Application question(s):

Degree in computer science or related discipline / professional qualification HND in a computer-related discipline, or graduate in a numerate subject
Experience:

software support or business analyst role: 2 years (required) analysing and documenting business processes: 2 years (required) supporting large-scale complex information systems: 2 years (required) * Knowledge of databases, file structures, and reporting tools: 2 years (required)