Job Description

OMEX

OMEX is the market leader in liquid fertilisers in the UK, manufacturing and exporting a unique range of plant nutrients and crop health promoters nationally and internationally. OMEX is an innovative and exciting place to work.

Role Overview

We are seeking a proactive and detail-oriented

Business Systems Support Analyst

with hands-on experience supporting

Microsoft Dynamics 365 Business Central

. In this role, you will be the first line of support for users, ensuring the effective operation of Business Central and related business systems across the organization. You'll work closely with stakeholders in finance, operations, and IT to resolve issues, manage system changes, and support continuous improvement initiatives.

Key Responsibilities

Provide first and second-line support for Microsoft Dynamics 365 Business Central (BC), including user queries, data issues, permission management, and troubleshooting. Supporting multiple businesses over multiple UK sites Monitor and manage support tickets through the internal helpdesk system. Work with functional teams (e.g., Finance, Operations) to understand requirements and assist with system configuration, testing, and deployment. Assist in onboarding and training new users in Business Central processes and best practices. Support integrations between Business Central and other systems (e.g., Power Platform apps, third-party extensions). Document processes, known issues, solutions, and system changes. Liaise with external vendors or Microsoft partners when escalation is needed. Participate in system upgrades, testing, and post-deployment validation. Identify opportunities for process improvement and automation using Business Central and related tools (e.g., Power Automate).

Skills & Experience

Essential:

Proven experience supporting

Microsoft Dynamics 365 Business Central

in a business or alternative ERP. Strong understanding of core ERP modules, particularly

Finance, Purchasing, Sales, Inventory

and

Manufacturing

Excellent problem-solving and analytical skills. Strong communication skills to interact with both technical and non-technical users. Experience documenting procedures and system configurations.

Desirable:

Familiarity with the

Power Platform

(Power Automate, Power Apps, Power BI) or other Microsoft 365 tools. Knowledge of extensions/customizations in Business Central (e.g., AL code exposure). Experience of creating document layouts in Business Central (RDLC). Experience supporting end users in a fast-paced business environment. Understanding of ERP best practices and business process mapping.

Qualifications

Degree in IT, Business Systems, Accounting, or related field (or equivalent work experience). Microsoft Dynamics 365 certifications (preferred but not required).

Working Hours

8:30am-5:00pm Monday to Friday

Benefits

Competitive remuneration package, Contributory Pension, Private Medical Insurance, Lunch provision. OMEX are also committed to supporting the training and development of their team members.

Benefits:

Company events Company pension Discounted or free food Free parking On-site parking Private medical insurance
If you would like to discuss the role further please contact Millie Albone, Group HR Assistant (milliea@omex.com)

Job Types: Full-time, Permanent

Pay: Up to 35,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Company events Company pension Discounted or free food Free parking On-site parking Private medical insurance Sick pay
Schedule:

Monday to Friday
Work Location: In person