Job Description

BUSINESS SYSTEMS & TECHNOLOGY LEAD

Global Home Group

Andover, SP10 5AZ (Hybrid)

Full-Time Permanent

About Global Home Group

Global Home Group is a growing UK furniture manufacturer and distributor with operational hubs in

Andover, Launceston, Ireland and Vietnam

, supplying major retailers and direct-to-consumer markets.

As we expand, the systems supporting our warehouses, finance, supply chain and commercial functions must scale with us -- reliably, securely and efficiently. Technology is central to that journey. This role exists to help us build maturity, improve data flow, strengthen governance, and create a stable platform for long-term growth.

Not just running IT - building the technology foundation for the next stage of the company's growth.

The Opportunity

We're looking for someone who thrives with ERP ownership, reporting, configuration and system improvement, not just reactive technical fixes. You'll be the person who joins the dots -- between operations, finance, warehouse teams and external vendors -- to make our systems work smoothly and intelligently together.

This is a role for someone who enjoys structure, workflow logic and strengthening controls as much as solving technical issues.

What you will lead

Ownership of NetSuite ERP (roles, permissions, saved searches, dashboards, workflows) Microsoft 365 + Azure AD administration & user lifecycle SharePoint structure, access governance & documentation control Vendor management -- MSP, networking, telephony, SaaS, infrastructure support Information security, MFA enforcement, access reviews, backups & continuity planning Data/reporting dashboards for leadership and operational teams Systems hardening & scalability planning as the business continues to grow Change control, platform improvement and workflow optimisation

This role will include some hands-on support, but it is not primarily break-fix.

There will be moments where you help resolve system access issues, support user problems, or coordinate hardware/network fixes via third parties -- but success here is measured by how well our systems run, scale and integrate, not by firefighting.

You'll spend more time improving workflows and resilience than resetting passwords.

You'll be great at this if you enjoy:

Improving process, not just troubleshooting symptoms Designing workflows & reporting logic in ERP/M365 Bringing order, visibility and structure where there isn't enough Strengthening systems for scale -- not simply maintaining the present Communicating simply with non-technical teams Being the person who sees around corners

What we're looking for

Must have:

NetSuite or similar ERP administration experience (SAP / Oracle / Epicor / Dynamics transferable) Ability to build saved searches, dashboards, workflows or configuration logic Strong Microsoft 365 + Azure AD knowledge Confidence managing external vendors & holding SLAs to account A calm, structured thinker who prefers system improvement over fire-fighting
Nice to have:

Power BI / reporting tooling SuiteScript, SQL or automation mindset Operational exposure to warehousing, logistics or manufacturing

Salary & Package

55,000 - 70,000 DOE

Apply with your CV + a short note telling us:

One system or process improvement you implemented that made a measurable difference.
Job Types: Full-time, Permanent

Pay: 55,000.00-70,000.00 per year

Benefits:

Employee discount Free parking On-site parking Work from home
Work Location: Hybrid remote in Penton Mewsey SP10 5AZ