Job Description

About us

Located in Milton Keynes, F&F Stores is a rapidly expanding E-commerce business that thrives on bringing licensed products from beloved brands like Disney, Marvel, Minecraft and iconic football clubs directly to your doorstep.

Our high-quality products include a wide range for the whole family, from toys and fashion to home accessories and beauty items, found on popular E-commerce marketplaces and our own e-commerce website.

Location: Office-based, in Milton Keynes Contract: Full-time, Permanent Salary: Up to 50,000 Working hours: 40 hours/week

Our LinkedIn:

https://www.linkedin.com/company/f-and-f-stores-ltd

Role Overview:

We are seeking a commercially aware and highly organised

Buying Operations Manager

to lead the day-to-day execution of our buying function. This is a critical leadership role focused on managing people, optimising workflows, and using data to improve performance across the buying process.

You'll be responsible for ensuring seamless collaboration across supply chain, QC, compliance, and logistics, while also creating a high-performance environment within the buying team. This role is ideal for someone with experience in high-SKU retail environments, strong team management capabilities, and a data-first mindset.

Key Duties:

Lead, develop, and support the buying team -- providing structure, coaching, and clear KPIs Support international launches and ongoing SKU onboarding activity across various platforms Foster a data-driven culture, using performance metrics to inform decisions and actions Oversee supplier performance, holding vendors accountable for On Time In Full and quality Manage the product critical path and ensure cross-team accountability to deadlines Partner closely with supply chain, compliance, QC, and logistics to align inbound, documentation, and launch timelines Track and reduce refund rates through analysis and root cause identification Monitor buying operations performance through advanced Excel tracking and reporting Improve operational processes by identifying bottlenecks, reducing manual work, and increasing visibility Support international launches and ongoing SKU onboarding activity across various platforms

Required Skills:

Proven experience in a buying operations or supply chain support role in an e-commerce or retail environment Strongpeople management skills, with experience coaching and developing teams Advanced Excel proficiency (pivot tables, VLOOKUPs, trackers); Power BI or SQL is a plus Deep understanding of buying processes, product life cycles, and vendor management Track record of using data to improve team performance and drive outcomes Comfortable managing 1,000+ SKUs and operating across multiple product categories Excellent communicator and collaborator, particularly across supply chain, QC, and compliance functions

Preferred Experience:

Amazon, marketplace, or high-growth e-commerce background Exposure to seasonal or fast-moving consumer goods Experience improving fulfilment KPIs or reducing customer returns Familiarity with international supplier management and compliance workflows

Benefits:

Casual dress On-site parking Regular social events including summer & end of year parties. Spontaneous employee well-being treats An Amazon Birthday voucher Vouchers at Christmas to shop with F&F Staff Purchases NEST Pension Private medical insurance with Vitality health with various benefits including discounts on a gym membership.
Job Type: Permanent

Pay: Up to 50,000.00 per year

Benefits:

Canteen Company events Employee discount Free parking On-site parking Private medical insurance
Schedule:

8 hour shift
Ability to commute/relocate:

Bletchley. Milton Keynes., MK1 1LH: reliably commute or plan to relocate before starting work (required)
Experience:

Buying: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Buying Operations Manager