Job Description

Salary

Up to 67,136 dependant on experience

Location - Hanningfield, Chelmsford, Essex

Sandon Valley House

About the role

We've a great opportunity to join our Essex & Suffolk Water team as our Water Networks Operations Manager to ensure the effective and efficient delivery of all network operations activity (strategic and distribution network).


We're looking for you to oversee our water network maintenance activities and water efficiency projects, along with seeking opportunities for continuous improvement and new ways of delivering services. We're looking for you to embed a customer experience ethos, working with key stakeholders to maintain and improve organisational C-MEX scores and wider customer focussed projects.


You'll be leading and inspiring our high performing Network Operations team by creating a positive and open working environment where we welcome and celebrate difference, promoting equality and diversity, to allow people to feel valued, and trusted, underpinned by a positive Great Place To Work score. Through your team of managers, you'll be ensuring the team is led efficiently on a day-to-day basis, including productivity and efficiency measures are achieved within the agreed budget.


We're looking for you to co-create and develop functional business plans that align to the overall strategic objectives, ensuring plans deliver efficiently and effectively business objectives, along with ensuring network operation activities align to attained quality standards, satisfy relevant legislative and regulatory requirements, and are carried out safely to ensure everyone goes home safe every day.

About the you

We're looking for you to have a working knowledge of the utility industry and external factors that can influence including political, economic, social, and technological issues, along with ideally previous water industry experience and working knowledge (strategic and operational) of the wider operational area that we serve. You'll have proven experience of delivering change initiatives and development of solutions that go beyond existing precedents, assumptions, or current knowledge of complicated disciplines/business challenges.


You'll have proven leadership experience and be able to lead by example and act as a role model of our company values, along with a track record of creating working environments where teams engage and achieve.


We're looking for you to have a strong understanding of the role our people and customers play; able to identify areas of improvement and delivering projects committed to valuing our people and continuously improving service delivery. You'll also be able to demonstrate a sound understanding of relevant regulation within the water industry, water network policies and procedures.


Sound like you? Then we would love to hear from you and receive your application.

Here at Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.





Please note this role will require a DBS to be completed prior to employment

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.

About us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we're committed to having a diverse community represented across our business.



We're aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services.

To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We're a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our 'Tap Into' benefits include:

Generous holiday entitlement, plus bank holidays and additional time off on Christmas Eve and New Year's Eve. There's also the option to buy or sell holidays. Company pension scheme, where we'll double match your contributions up to an employer contribution of 11%. Free access to local attractions. A fantastic discount scheme, with savings on days out, shopping, travel and more. Award winning 'Living Well' wellbeing support, including access to a digital GP service for you and your family members. Support with sustainable travel - through salary sacrifice cars and a cycle to work scheme. Financial wellbeing support - access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme. Support with your development - we offer a range of development opportunities, can support you through an interest free qualification loan and we'll even pay for any relevant professional body subscription.
This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you'll be required to undergo a drug and alcohol test.

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked

About us

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.


We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

Our values

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.


Our values are:

Results Driven

We take responsibility for achieving excellent business results.

Ethical

We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused

We aim to exceed the expectations of our internal and external customers.

Innovative

We continuously strive for innovative and better ways to deliver our business.

One Team

We work together consistently, promoting co-operation, to achieve our corporate objectives.

Colleague benefits

We're the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.


To find out more about our benefits, see our benefits booklet attached to this advert.

Eyecare

Discounted Medicals

Employee Assistance Programme

Cycle2work

Buying & selling annual leave

Long service awards

Salary sacrifice car scheme

Computer

Loans

Award winning wellbeing site

NWG savings scheme

Company pension scheme

Pre-retirement workshops

Life assurance

Discounts & cashback offers

Qualification loan

Documents

Business Plan 2025-30 - Essex & Suffolk Water - Download
Business Plan 2025-30 - Main Report - Download
Business Plan 2025-30 - Northumbrian Water - Download
Restore and Regenerate - Our Environment Strategy to 2050 - Download