Job Description

Duty Manager (Cafe)

YHA Whitby

Permanent, flexible contract

25 - 40 hours per week

13.13 per hour (applies to all, including those under the age of 21)

Are you looking for a fun and varied job in hospitality management? YHA Whitby are looking for a Duty Manager who would be primarily based in the cafe!




YHA Whitby is a busy site with no two days the same! We have 134 beds in our accommodation block plus two bell tents in our camping site. Our on site cafe feeds thousands of children on school trips as well as opening to the public and providing refreshments to locals, tourists and visitors to Whitby Abbey. We host regular events and bands in the cafe and have an outdoor bar for the summer months. We are looking for a dynamic individual with experience of leading a team in a cafe to work with the existing management team and further develop our site.


As a Duty Manager you'll support the Hostel Manager with the day-to-day management of the hostel cafe. You'll create a great place for our teams to work and ensure our guests have a great experience in our hostels.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

10 nights free hostel stays per year for you and up to 3 friends or family Access to YHA's staff discount and cash back portal Free YHA Membership each year Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Duty Manager?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:



Ensuring the effective daily management of our hostel cafe, providing line management to the team, maintaining stock, and meeting YHA standards. Leading by example - actively engaging in service to deliver excellence while training and empowering the cafe team. Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment. Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions. Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors. Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales. Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.

What Skills and Experience do you need to be a Duty Manager?

Our Duty Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of all guests.


To provide this service we are looking for candidates who have:

Experience of working face-to-face with customers Experience in hospitality or customer service, including the management and delivery of a quality service Experience of managing a team - experience of leading others, providing guidance to members of your team (desirable) Food safety level 2 and APLH level 2 qualifications (desirable) Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it Demonstration of our HEART values - they're part of everything we do, and we look for people who bring them to life in their everyday work
For more information about the role and the skills and experience required, please refer to the job description.


At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.


If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email jobs@yha.org.uk


Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect - our online candidate portal


If you require reasonable adjustments during the recruitment process, please get in touch by emailing jobs@yha.org.uk.

PLEASE NOTE

All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.


YHA Job Title: Duty Manager