Job Description

Albion Games Cafe -

Job Title: Cafe Supervisor

Wage: 12.50/hr (Will scale with national living wage)

Hours: Minimum 8 Hours per week

Responsible to: Company Director

About Us:

The Albion Games Cafe is a thriving, independent video game cafe in the Norwich Lanes. Offering barista coffee, food & drink, we have a wide range of video games & consoles available to use plus other services such as Pokemon cards & 3D printing.

The cafe also hosts many local communities, with a diverse range of groups and tournaments with regular attendees. In addition, we're a popular spot for birthday parties and other private events. Our long term goal is to create a safe, family-friendly environment for customers of all ages and backgrounds.

About The Role

The Albion Games Cafe is looking for an enthusiastic employee with a community focused outlook, confident in operating the cafe solo and working as part of a small team. After sufficient training, the successful candidate will be expected to work one full day shift (at least 8 hours) and additional hours for events with suitable prior notice. The role will be subject to a paid trial shift, with a 3 month probation period.

Job Responsibilities

Opening, supervising & closing the cafe during operating hours as a key holder Serving customers during opening hours and carrying out any reasonable service requests, including food preparation, operating a manual barista machine, game recommendations and console operation Perform general cleaning and basic maintenance tasks of the facility, to report any discovered faults to director Liaise with the director about new potential events or outreach opportunities Support the delivery of events & private hire as required Take booking or hire requests or forward to director as necessary Perform end of day sales checks

ESSENTIAL SKILLS

Qualifications & Training

No essential qualifications or training as training will be provided. Willing to undertake training as required

Experience

Customer Service or Hospitality industry experience

Knowledge

None, all required knowledge will be provided where missing Must be willing to learn necessary business information

Skills / Abilities

Strong communication and customer service skills Ability to work and make wise decisions independently

Personal Characteristics

The ability to be flexible in role as tasks may vary, both short and long term

DESIRABLE SKILLS

Qualifications & Training

Barista training in any capacity Fire Safety & First Aid training. May be provided as necessary

Experience

Gaming or esports industry experience Barwork experience

Knowledge

Knowledge of gaming as a hobby Knowledge of the hospitality industry and primary customer base. Local family-orientated connections

Skills / Abilities

Experience working independently Ability to manage time effectively and independently

Personal Characteristics

Friendly, customer-facing nature SEND/Neurodivergent person awareness
Job Type: Part-time

Pay: 12.50 per hour

Expected hours: No less than 8 per week

Benefits:

Company pension Discounted or free food
Work Location: In person

Application deadline: 25/06/2025
Reference ID: AlbionCafeSupervisor2025
Expected start date: 14/07/2025