Job Description

Job Overview - Cafe Team Leader

We are seeking a dynamic and experienced

Cafe Team Leader

to oversee the daily operations of our vibrant cafe environment. The ideal candidate will be responsible for supervising staff, delivering exceptional customer service, and ensuring the highest standards of food safety and quality.

This is an exciting opportunity for someone passionate about hospitality, culinary service, and team management to lead a dedicated team in creating an outstanding guest experience.

Key Duties

Lead and supervise cafe staff including baristas, servers, and kitchen team members to ensure smooth daily operations Oversee food preparation and cooking processes to maintain consistent quality standards Deliver excellent customer service, handling any issues promptly and professionally Organise staff schedules, delegate daily tasks, and monitor performance to maximise team efficiency Ensure full compliance with food safety regulations and maintain cleanliness across all cafe areas Assist with food production during busy periods and support Kiosk operations as needed Monitor stock levels, coordinate orders, and communicate with suppliers for timely replenishment Promote a positive and welcoming atmosphere for both guests and team members Implement training programmes to develop staff skills in food handling, service, and safety procedures

Qualifications & Skills

Proven experience in food preparation, cooking, or hospitality roles within a cafe or restaurant Supervisory experience with strong team management and leadership skills Solid understanding of food safety standards and legal compliance Excellent organisational and multitasking abilities, especially under pressure Previous experience in restaurant, cafe, or hotel environments is desirable Barista experience is advantageous but not essential Proactive problem-solving skills and the ability to inspire and motivate staff Strong communication skills with the ability to foster a collaborative, positive team culture
This role is ideal for motivated individuals eager to lead a passionate team while delivering exceptional food and service. If you have a strong background in hospitality and leadership, we'd love to hear from you.

Essential Requirements

Do you have the legal right to work in the UK?

Yes / No

This job requires working outdoors in all seasons. Are you comfortable working in an outdoor kiosk environment?

Yes / No

Are you able to work weekends and bank holidays?

Yes / No

This role involves lifting and setting up small bridges/platform equipment. Are you physically capable of performing these tasks?

Yes / No

Experience

How many years of barista experience do you have?

None Less than 1 year 1-2 years 2+ years

How many years of hospitality or customer service experience do you have?

None Less than 1 year 1-2 years 2+ years

Do you have experience working in a kiosk, cafe, food truck, or fast-paced service environment?

Yes / No (If yes) Please give a brief example.

Skills & Workstyle

How confident are you in making coffees (espresso-based drinks)?

Not confident Basic level Confident Highly skilled / trained barista

Do you feel comfortable managing or leading a small team when needed?

Yes / No (Optional short answer)

How would you rate your timekeeping and reliability?

Excellent Good Average Needs improvement

Availability

When is your earliest available start date?

Immediately Within 1 week Within 2 weeks Within 1 month Other (please specify)

Behaviour/Scenario

A queue is forming and customers are waiting longer than usual. What would you do first?

(Short written answer)

If a customer complains about a drink or food item, how would you respond?

(Short written answer)

You are making a customers order and other customers are waiting. Would you acknowledge them and say you will be with them shortly or would you ignore them until its their turn?

(Short written answer)

What do you understand by HACCP and COSHH

( Answer)

What is the first point of HACCP in the workplace

(Answer)

Are you food labelling Compliant

(Answer)

What are the colour coded chopping boards and what are they used for

(Answer)

What is the first thing you must do on entering the kitchen area.

(Answer)
Job Types: Full-time, Zero hours contract

Pay: 12.50-13.50 per hour

Expected hours: 35 - 40 per week

Benefits:

Employee discount On-site parking
Work Location: In person