Job Description

Join our Farm Cafe team as a key player as a front of house Cafe Team Leader, primarily leading front of house. The ideal candidate will be able to confidently prepare food as well as prepare hot drinks, serve customers and operate the till system to a high standard.

Key areas of responsibility:

Prepare hot drinks, cold drinks, milkshakes and ice creams and cakes for service Assist in the kitchen with food prep when necessary Serve customers efficiently with food and drink orders, take payments, and encourage customers with upselling and to sign onto our loyalty scheme. Assist in preparation of cafe and counters and kitchen before, during and at the end of service, inclduing cleaning all areas of the premises. Offer customers excellent standards of customer service and care. Come up with seasonal promotions and encourage return visits from our customers by providing exccellent and friendly customer service.

The role includes:

Demonstrating the highest standards of customer welcome and care when assisting customers at the counter and delivering orders to tables. Giving advice, guidance and recommendations on products and menu selection to customers to ensure a positive experience and repeat business. Ensuring adequate stock levels of supplies and consumables for cafe area and kitchen, managing orders and stock rotation. Managing queues and meeting customer expectations, upsell to maximise profit. Service of hot and cold beverages, cakes and other food items. Keeping the areas tidy and clean including table clearing, removing dirties, waste and picking up litter. Handling customer complaints in the first instance and reporting feedback to the Managers. Working within established guidelines and operating procedures. Responsible for security (product and cash), taking payments accurately and be vigilant for shoplifters and fraudulent credit cards etc. Keeping up to date with special promotions and creating displays. Ensuring compliance with all legislation, H&S and food hygiene.

The personal skills that is required for the job:

Having a friendly and engaging personality, a good communicator, able to work under pressure, and being a team player. Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service. Need to be willing to learn, take instruction and work under own initiative, supporting other team members and able to multitask. Employees will be on their feet for most of the day and will be required to lift and carry trays and crockery, restocking shelves etc. You should have a comprehensive understanding of the menu and have a keen interest in local food and drink. An effective, well organised and efficient team player with a strong sense of discipline and urgency. Knowledge of till operation and cash handling, although training will be given. Excellent standards of personal presentation with good articulation. Food Hygiene training / qualifications. Previous experience in catering and hospitality is essential.
Job Types: Full-time, Part-time

Pay: From 12.50 per hour

Benefits:

Discounted or free food Employee discount Free parking On-site parking
Application question(s):

Are you located within an easy travel distance of Worcester? Are you happy to work at weekends? We are ideally looking for someone to work on Fridays, Saturdays, Sundays AND Mondays, but Sundays and Mondays are essential. Other hours in the week are also available. Do you have any experience working as a supervisor in a cafe type environment?
Experience:

Cafe service: 1 year (required) Barista: 1 year (required)
Work Location: In person