Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



CAFM System Coordinator

Hours:

08:00 -17:00 Mon-Fri

Salary:

To be discussed at interview



Position Concept

The CAFM System Coordinator position is a critical and challenging role that reports directly to the Operations Manager. This key position supports facility management through the utilisation of CAFM software, data management, and administrative support to optimise building performance and enhance occupant experience.

As the successful candidate, you will be required to possess a comprehensive understanding of CAFM systems and proactively coach team members to ensure consistent capability across the team. Furthermore, you will be expected to familiarise yourself with all aspects of the administrative requirements of the REM contract and Integral/JLL processes and procedures.

Your responsibilities will include collaborating closely with the engineering team to schedule Planned Preventive Maintenance (PPM) and reactive tasks throughout the day. You will generate reports and analytical data for monthly management reporting, as well as attend site meetings with clients as required. A key aspect of your role will be leveraging data to maintain "green" Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for clients. Additionally, you will create insightful dashboards and visualizations for account and client meetings.

Working in close coordination with the Account Team, you will strive to achieve 100% System compliance, ensuring optimal performance and efficiency across all managed facilities

Key Tasks

The concept of the position is to provide full CAFM support to the on-site team, ensuring the smooth running of the office systems, combined with full co-ordination of the helpdesk system.



CAFM System Management, Operate CAFM software platforms, maintain facility data, Generate reports and analytics.



Schedule all PPM & Reactive works to the site engineering team.



Chase engineers to close out tasks so that we don't breach SLA's.



Work Order & Maintenance Support, Process and track work orders, Coordinate with maintenance teams and vendors, monitor performance metrics, Maintain maintenance schedules.



Attend weekly operations meetings, client meetings as requested within a professional, effective manner.



Consistently liaise with any users who have ongoing problems to resolve in a timely manner and explain to the user the reason for delays (i.e. parts on order, out of hours work, etc.)



Ensuring that contractors are booked in advance as per PPM schedule and updating the engineering calendar with all relevant information.



A point of contact for helpdesk and allocations desk to resolve or assist with any CAFM updates.



Taking ownership of the client's needs, good communications with the customer to build a stable relationship.

Personal Specification:

? 1-3 years relevant experience

? CAFM/IWMS software experience preferred

? Proficiency in Microsoft Office Suite.

? Strong attention to detail

? Organizational and time management skills.

? Independent and team player

The above is a guideline to the role and is not intended to be fully inclusive or exclusive of the duties required. At times it may be requested additional tasks/responsibilities are undertaken at Integral Management request. V1.01

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.