Job Description

Job Title:

Call Centre Advisor

Location:

Barking, London / Office-based

Job Type

: Full-time or part-time (flexible)

Working Hours:

Monday - Friday

Salary:

25,000 basic + commission (salary will be pro-rated for part-time hours)

Department:

ECO / Able to Pay

Reports To:

Head of Sales

Company Overview

: For over a decade IZ Energy has been helping people make their homes more energy efficient by installing measures such as insulation, ventilation, and renewable energy technologies. We install measures for homeowners, landlords, housing associations and local authorities across the UK.

We excel in installing energy-efficient solutions that deliver both comfort and savings directly to your home. Our goal is to lead the charge toward a more environmentally friendly and economically efficient future for everyone.

Job Summary:

We are looking for a motivated and friendly Call Centre Advisor to join our team. This role involves engaging with customers over the phone, providing information on our energy-saving products and services, and booking appointments for our field team. You will be the first point of contact and play a key role in generating interest and building customer trust.

Role and Responsibilities:

Handle inbound and outbound customer calls in a professional manner Provide accurate information on our renewable energy solutions Assist customers with enquiries, quotes, and order processing Meet and exceed sales targets through effective communication and lead generation Maintain accurate records of customer interactions Collaborate with the team to ensure outstanding customer satisfaction

Essential Skills and Requirements:

Strong communication and interpersonal skills A confident and professional telephone manner Previous call centre or customer service experience preferred Positive attitude and ability to handle challenging situations Target-driven, self-motivated, and resilient mindset a plus Strong problem-solving and negotiation skills Ability to thrive in a fast-paced environment

What we have to offer:

Competitive Salaries Sick pay 25 days annual leave plus, paid bank holidays Private Health Care Free Parking onsite Employee Reward Scheme Employee Assistance Programme Pension Scheme Opportunities for professional development and career progression. PDR Appraisal Programme
Note: This role offers uncapped commission, with realistic on-target earnings of 35,000-45,000 per year for high performers.

Job Types: Full-time, Part-time

Pay: 25,000.00 per year

Expected hours: 24 - 39 per week

Additional pay:

Commission pay
Benefits:

Company pension Free parking On-site parking Private medical insurance Referral programme Sick pay
Schedule:

Day shift Monday to Friday
Application question(s):

Will you now or in the future require sponsorship for employment visa status? Do you have at least 1 year of experience in a sales-related role? Do you have any experience or knowledge of energy efficiency products (e.g. solar panels, insulation, heat pumps)?
Work authorisation:

United Kingdom (required)
Work Location: In person