Job Description

Customer Service Advisor

Join a friendly, supportive team with great benefits -- including a pet?friendly policy, company events, free period products, and 24 days' annual leave plus bank holidays.

About the Role

We're looking for a motivated, customer-focused individual to join our team as a

Customer Service Advisor

. If you love helping people, thrive in a fast?paced environment, and enjoy working collaboratively, this could be the perfect next step in your career.

Working Pattern:

Monday-Friday, 8:30am-5:00pm, with

1 in 5 weekends

on a rotating basis.

What You'll Do

Handle incoming customer calls, service requests, and parts enquiries with professionalism and care. Offer clear, friendly advice to both internal and external customers, ensuring an outstanding customer experience every time. Educate customers on our full range of products and services. Resolve customer issues efficiently and supportively. Maintain accurate customer records and log interactions on our in?house service management system. Process incoming service and parts requests, ensuring all data is captured accurately. Follow external customer processes and policies when entering data into their systems. Manage payments from non?credit customers via credit and debit card.

What You'll Bring

Previous experience in customer service (preferred but not essential). Strong verbal and written communication skills. Confidence in assessing information and making sound decisions. Excellent problem?solving abilities with a calm, professional approach. High attention to detail and accuracy in data entry. A positive team?player attitude.

Why You'll Love Working With Us

We pride ourselves on creating a warm, inclusive, and genuinely enjoyable place to work. As part of our team, you'll enjoy:

24 days annual leave + bank holidays Pet-friendly policy - bring your well-behaved pets along on approved days Company events Free period products for all employees Supportive team culture and development opportunities
Job Types: Full-time, Permanent

Pay: 25,500.00 per year

Benefits:

Additional leave Company events Free parking On-site parking
Experience:

Customer service: 1 year (preferred) Call Centre: 1 year (preferred)
Work Location: In person