Job Description

Job Title: Call Centre Advisor

Location: Lister Hospital, Stevenage, SG1 4AB

Hours: Full-Time, 37.5 hrs/week, Monday-Friday, 8:30am-5:00pm

Pay: Band 2, 12.21 per hour

Start: ASAP until 30th June 2025, may be extended as per Trust's need

Are you a people person with a passion for delivering excellent service? Do you thrive in a fast-paced environment and enjoy making a real difference? We're looking for

Call Centre Advisors

to join our dynamic Patient Contact Team.

In this vital role, you'll be the first point of contact for patients and their families, helping to guide them through their outpatient journey--from referral to treatment. You'll handle appointment queries, cancellations, and provide timely and accurate information to ensure a smooth and efficient experience for our patients.

What you'll be responsible for:

Handle appointment enquiries with professionalism and empathy.

Cancel appointments as requested and log details for follow-up action. Liaise with clinical and administrative staff to resolve patient queries. Accurately maintain patient records and appointment systems (Lorenzo, ERS, and MS Forms). Support colleagues and help train new staff to ensure consistency and cross-cover across the team. Uphold the highest standards of data integrity and confidentiality.

You'll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You'll have the following skills/experience:

Excellent communication and interpersonal skills. Confident using computers and handling multiple systems simultaneously. A team player with a proactive, positive attitude. The ability to multi-task in a busy call centre environment. Previous experience in a customer service or administrative role is desirable, but not essential.
This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

As a member of NHS Professionals, you have fantastic benefits:

Competitive pay rates- work this week, get paid next week

Essential support when you need it- 24/7 365 days

- call us anytime

Multi locational

- work across neighbouring Trusts

Manage your shifts and timesheets on the go

- access your "My Bank" shift portal anywhere, anytime online or through your smartphone

Varied working options to suit your lifestyle

- access to the Bank gives you options of ad hoc shifts or longer-term placements

Training and development opportunities

- Keep up with the essentials and more

Build holiday allowance for every shift you work

- your work life balance is important to us

Stakeholder pension scheme available

- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

NHS Professionals manage your data, please see our Privacy Notice on our website.

Job Types: Full-time, Temporary
Contract length: 2 months

Pay: 12.21 per hour

Benefits:

Company pension
Schedule:

Monday to Friday No weekends
Ability to commute/relocate:

Stevenage SG1 4AB: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you available immediately? Please state your notice period.
Experience:

Customer service: 2 years (required) call centre: 2 years (preferred)
Work Location: In person

Reference ID: 80638