Call Centre Agent

Shrewsbury, ENG, GB, United Kingdom

Job Description

We are currently seeking a highly motivated, results-driven Call Centre Agent, with an eye for detail, to join our busy head office based department in Shrewsbury.

The successful candidate will be handling a variety of calls with existing customers, including, but no solely;

Contacting for service & MOT reminders, encouraging timely bookings and maximising revenue potential of visits. Discussing the customers experience of previous visits, acknowledging concerns raised and ensuring information is passed along to the correct departments. Responding to customer enquiries in a timely and professional manner.

NO COLD CALLING



Responsibilities

:

Handle outgoing and incoming calls in a professional and courteous manner. Provide information about our products and services to customers. Upsell and cross-sell products and services to customers as appropriate. Achieve and be motivated to exceed performance targets set by the company. Respond to enquiries and acknowledge concerns, ensuring information is conveyed to the correct parties in a timely and efficient manner, as appropriate. Maintain accurate and up-to-date customer and vehicle records.

Requirements

:

Prior experience in a customer service and/or a sales role preferred. Excellent communication skills, both written and verbal. Computer skills with proficiency in Microsoft Office. Ability to multitask and prioritise in a fast-paced environment, handling a high volume of calls. Ability to maximise revenue potential. Adaptability to alternate roles within the department, where operationally required.
Job Type: Full-time

Pay: From 26,208.00 per year

Benefits:

Company pension Employee discount
Schedule:

Monday to Friday
Ability to commute/relocate:

Shrewsbury SY2 6LG: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Licence/Certification:

Driving Licence or current passport (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

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Job Detail

  • Job Id
    JD3499986
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Shrewsbury, ENG, GB, United Kingdom
  • Education
    Not mentioned