Job Description

About Charterhouse Mobility

Charterhouse Mobility is a rapidly expanding, successful family-run company dedicated to providing high-quality mobility furniture. Based conveniently on the outskirts of Bury St Edmunds, we pride ourselves on a commitment to customer service and ethical sales practices. Due to sustained growth, we are looking for ambitious and personable individuals to join our expanding team.

The Opportunity: Join Our Call Centre Team

We are currently seeking proactive, self-motivated individuals to join our busy call centre as a Sales and Appointment Coordinator. This is an exciting opportunity for someone with a positive attitude and excellent communication skills to become a vital part of our operational team.

Core Responsibilities:

The primary focus of this role is to manage and process inbound customer interest and effectively coordinate our sales representatives' diaries. Key responsibilities include:

Customer Liaison:

Acting as the first point of contact for prospective customers, managing inbound telephone and digital enquiries.

Brochure Management:

Efficiently processing requests for product brochures and information packs, ensuring accurate customer data is captured and maintained.

Appointment Scheduling:

Skillfully scheduling and managing appointments for our team of field-based representatives to conduct home visit demonstrations. This requires strong organisational skills and attention to geographical logistics.

Data Management:

Accurate and timely use of our Customer Relationship Management (CRM) system to log interactions, update customer records, and manage appointment statuses.

Ethical Communication:

Maintaining Charterhouse Mobility's high standards of professionalism and customer care in all interactions.

Please Note:

We are committed to an ethical, customer-led sales approach.

We do not engage in cold calling.

All customer enquiries are inbound, generated through successful advertising campaigns in print (newspapers & magazines), direct mail initiatives, digital marketing efforts, and valuable customer referrals.

What We Are Looking For:

A proactive, self-motivated, and highly personable individual. A positive attitude and a professional phone manner. Excellent verbal and written communication skills. Strong organisational and time-management abilities. Prior experience within a product or service-based business environment is preferable. Familiarity with CRM systems is desirable, though not essential. A willingness to learn and adapt within a fast-paced environment.

Compensation and Benefits:

Competitive Salary:

Starting salary ranges from

25,000 to 28,000 per annum

, depending on experience, and paid pro rata.

Performance-Based Earnings:

This role is complemented by a generous performance-based bonus structure, offering an on-target earning (OTE) potential of

36,000 to 40,000 per annum.

Training & Support:

Comprehensive initial training and ongoing professional support will be provided to ensure your success in the role.

Career Progression:

As a rapidly expanding business, we offer successful candidates genuine opportunities for career development and advancement within the company.

Annual Leave:

28 days of annual leave entitlement (inclusive of bank holidays).

Monthly Team Prizes and Target Bonuses

Working Hours and Location:

Job Type:

Full-time, Permanent

Hours:

9:00 am to 6:00 pm

Schedule:

5 days per week. The role requires flexibility, including some weekend cover on a rotational basis.

Work Location:

In person at our office premises on the outskirts of Bury St Edmunds.

How to Apply:

If you are interested in applying for this exciting position and meet the criteria outlined above, please submit your most recent CV along with professional references via email to the address provided.

Job Type: Full-time

Pay: 25,000.00-28,000.00 per year

Work Location: In person