Job Description

Department:

Employer Engagement

Salary

: 25,920 to 27,350 per annum

Contract Type:

Permanent Full time 37 hours per week

Reference: REC2314 | Closing Date: Sunday, 30th November 2025

The Opportunity

As our Call Centre Officer within the Employer Engagement Team, you'll be at the heart of connecting businesses with exciting apprenticeship opportunities. Your role will be all about building relationships, generating new leads, and showcasing the incredible benefits our apprenticeships can bring to businesses. Through outbound engagement and handling inbound enquiries, you'll help expand the college's network of apprenticeship providers, making a real impact on workforce development.

You'll be the first point of contact for employers, understanding their recruitment needs and guiding them on how apprenticeships can add real value to their organisation. With your proactive approach and excellent communication skills, you'll spark interest in our apprenticeship programmes and support the wider team in turning leads into successful placements. Keeping our CRM system up to date will also be key, ensuring all employer interactions are logged and ready for follow-up.

Your efforts in employer engagement and lead generation will play a crucial role in increasing our apprenticeship numbers and strengthening our employer partnerships. By working collaboratively, you'll help place our apprentices in meaningful roles that align with employer needs and general industry standards.

If you excel in a fast-paced environment, have a talent for communication, and love the idea of supporting businesses and apprentices, this is your chance to make a real difference for our apprentices and grow your skills in a supportive environment.

About You

You'll be a confident and proactive communicator who loves connecting with people and working in a fast-paced environment. Your ability to engage with employers, promote apprenticeships, and build strong relationships will be key to your success. With excellent verbal and written communication skills, you'll ensure businesses understand the benefits of apprenticeships and receive the support they need.

You'll have a results-driven mindset, with a passion for generating new leads and turning interest into real opportunities. If you have experience in sales, business development, or employer engagement, that would be a great bonus. Resilience and a proactive approach will be essential, as you'll be making outbound calls, handling objections, and following up on leads to maximise employer engagement.

Being organised and detail-focused is important too, as you'll be responsible for keeping accurate records in the CRM system, tracking interactions, and ensuring no opportunities are missed. You'll also work closely with the wider Apprenticeship Team to keep the recruitment process running smoothly.

While experience in recruitment, sales, or customer service would be helpful, what really matters is your enthusiasm, drive, and passion for helping businesses and apprentices succeed.

Below is a list of some of the key skills, qualifications and experience we are seeking for this exciting opportunity.

Required

Level 3 qualification in Customer Service or willingness to work towards. GCSEs (or equivalent Level 2) in Maths and English or willingness to achieve. Experience in sales, telesales, call centre, business development, or lead generation. Experience in customer service or a target-driven role. Proficient in CRM systems, Microsoft Office, and data entry. Experience in a similar organisation

Reasons to join us

We offer substantial annual leave entitlement (Up to

47 days per year

including bank and public holidays) Holiday purchase scheme to buy additional annual leave days Local Government Pension Scheme - with a generous

19.2% employer contribution

! We invest in our people through funded CPD opportunities, regular staff development training and paid volunteering days Career advancement opportunities with tailored support for staff to progress Free Barnsley College courses to support your professional and personal development (subject to approval) 24/7 access to same day appointments with a GP Exclusive discounts and cashback for retail, dining and leisure as part of YouatWork Access to health cash plans as members of the Westfield Health Scheme or Health Shield Discounted college gym membership with onsite facilities Supporting employee mental health through access to free counselling services and the Foundations App Discounts schemes for greener travel including Northern Rail, Trainline and Cycle to Work Free Microsoft Office 365 for personal use on up to five machines Access to discounted hair and beauty therapies at our onsite salon On site subsidised Starbucks and food outlets offering a variety of dining options Free breakfast provided daily for all staff members Our shared purpose - We believe in transforming the lives of both our learners and staff
Closing date for applications is

Sunday, 30th November 2025

. We reserve the right to close this vacancy early depending on the level of interest.

Barnsley College is committed to creating a dynamic and diverse workforce and welcomes applications from all candidates regardless of their gender, disability, age, ethnicity, sexual orientation, or faith. Disabled applicants who meet the minimum essential criteria will be guaranteed an interview. The College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be required to undertake an Enhanced Disclosure from DBS.

Please be aware that it is a Criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

Job Types: Full-time, Permanent

Pay: 25,920.00-27,350.00 per year

Work Location: In person