Job Description

04/12/2023
Full time
Ross on Wye

We are currently looking for a Call Centre Operative to join our enthusiastic team in our Ross-on-Wye office!

Reporting to the Logistics Manager, the Call Centre Operative's role is to ensure that the operational requirements of our clients are carried out whilst maximising the company's commercial objectives and achieving complete customer satisfaction.



Our successful applicant will have excellent communication and organisational skills, both written and verbal. They will have a keen eye for detail, strong ICT skills and be an effective team player. The ability to work well under pressure and meet deadlines is essential. Previous administration skills are required and a full job description is available upon request.

Main Duties and Responsibilities:

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Assist with the booking and confirmation of jobs Communicating with clients predominantly via telephone and also email Provide support for the Logistics Manager in relation to commercial administration of the business Process jobs and follow up any questions or queries with the clients Liaise with the field regarding logistical or onsite queries - should there be problems finding location or gaining access Liaise with the field to make sure that reports are returned to the office within the client agreement Monitor urgent surveys being processed Log all non-conformities and complaint information onto the computer Assist the Logistics Manager with producing information for the manager

Experience, Skills and Requirements:

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Good IT skills including MS Office Confident phone manner and customer service Excellent communication skills (internal and external customers) Confident in the use of the internet to source accommodation and transport Exceptional organisational skills An eye for detail Being able to work as part of a team but also able to work on own initiative

Package:

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25 days holiday per annum plus 8 bank holidays Retail discounts platform Refer a friend bonuses Employee of the month

If you believe you fulfil the above criteria for this fantastic opportunity, please send your CV and covering letter to: recruitment@hslcompliance.com.