Job Description

Job Summary

We are seeking a dedicated and professional Call Center Representative to join our customer service team. The successful candidate will be responsible for handling inbound and outbound calls, providing exceptional support to clients, and ensuring a positive customer experience. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently. Bilingual abilities in Spanish and English are highly desirable to serve our diverse client base. The position offers opportunities for growth within a dynamic environment committed to delivering outstanding service.

Responsibilities

Respond promptly and courteously to customer inquiries via phone, ensuring high levels of customer satisfaction Accurately input data into the company's database during calls, maintaining data integrity and confidentiality Assist customers with account information, product details, and troubleshooting issues effectively Identify opportunities for upselling products or services that meet the customer's needs Maintain professional phone etiquette at all times, demonstrating excellent communication skills Analyse customer feedback and call patterns to suggest improvements in service delivery Follow company scripts and guidelines while maintaining a personalised approach to each interaction Collaborate with team members and other departments to resolve complex customer issues efficiently

Experience

Previous experience in a call centre or customer service environment is preferred but not essential Strong data entry skills with attention to accuracy and detail Multilingual abilities, particularly fluency in both Spanish and English, are highly advantageous Excellent communication skills, both verbal and written, with a friendly and professional phone manner Ability to handle multiple calls simultaneously while maintaining composure under pressure Demonstrated analysis skills to interpret customer needs and provide suitable solutions Experience in upselling or cross-selling products/services is beneficial but not mandatory
This role offers an engaging work environment where your communication skills can flourish while contributing positively to our organisation's reputation for excellent customer service.

Job Types: Full-time, Part-time

Pay: 13.00-14.00 per hour

Expected hours: 40 per week

Work Location: In person