Job Description

Overview

We are seeking a dedicated and professional Call Centre Sales Advisor to join our call centre team. The successful candidate will be responsible for handling inbound and outbound calls, providing exceptional support to clients, and ensuring customer satisfaction. This role offers an excellent opportunity to develop communication skills and gain experience in a dynamic environment. The position is paid and suitable for individuals who are organised, empathetic, and able to work efficiently under pressure.

Responsibilities:

Manage both inbound and outbound sales calls. Manage existing customer queries via telephone and email. Provide excellent level of customer service to our existing and potential customers and build long lasting relationship with customers. Maintain in-depth service knowledge and understanding of Access' products and service and the features and benefits in comparison to competitors, tailor quotations based on the customers' requirements and upsell ancillary products. Process deposits, communicate the customers' requirements accurately and schedule follow up contact. Ensure accurate enquiry information is stored on the central CRM system with comprehensive information regarding customer requirements. Assist with performance reporting. Escalate complaints to the appropriate line of authority. Comply with all Health and Safety Legislation. Any other tasks assigned by the Line Manager and Senior Management.

Skills and Experience:

At least 2 years of proven work experience in a Call/Contact Centre environment. Excellent verbal and written communication skills and great interpersonal skills. Complaint handling experience will be advantageous. Be proficient in MS Office skills. Well organized and self- driven individual with demonstrated ability to prioritize and effectively complete multiple tasks. A great team player and be comfortable working in a small team environment. Have the ability to work under pressure and meet deadlines.

About you:

You are a natural salesperson with a 'can do' attitude. You thrive on performance and positive results. Be adaptable and willing to learn.
Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Work Location: In person