Job Description

We are looking for a confident and professional member of staff to join our front line call handling service in Vantage Point House, Cwmbran . The successful candidate will ideally have experience of working in a customer care environment and will be we ll-organised and able to work under pressure. Ex cellent computer skills are essential along with the ability to multi-task and respond effectively and efficiently to referrals that are received by telephone.



Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office's criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed.



This post is Part Time 1 x 4.25 hrs and 1 x 4.75 hrs



The post holder will be responsible for processing telephone calls from medical professionals, including GP's , Welsh Ambulance Services NHS Trust (WAST) and other healthcare professionals for patients needing to access GP OOH service.



The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.



This post is fixed term/secondment for 12 months due to -meet the needs of the service



If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.



Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.



We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.



Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.



You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac



Example of the shift pattern -



Pattern Week No



Week Day



Duty Station



Role



Start



End



Duration Decimal



1



Friday



Vantage Point



Call Handler



23:00



07:29



8



2



Sunday



Vantage Point



Call Handler



12:00



17:59



6



4



Saturday



Vantage Point



Call Handler



13:00



17:59



5



Pattern Week No



Week Day



Duty Station



Role



Start



End



Duration Decimal



2



Friday



Vantage Point



Call Handler



18:30



23:29



5



2



Saturday



Vantage Point



Call Handler



12:30



18:59



6



4



Saturday



Vantage Point



Call Handler



18:00



23:59



6