Job Description

CONTRACT OPPORTUNITY - NIGHT-TIME CALL HANDLER / CASE ALLOCATOR (SELF-EMPLOYED)

Location:

Remote - ideally based in the Darlington / Teesside / Northumbria area

Hours:

Typically between 18:00 and 08:00, up to four nights per week, including some weekends (non-compulsory, flexible scheduling)

Payment:

45 per completed shift (contract for services basis)

Start Date:

As soon as possible

Training:

Full training and guidance will be provided before services commence

About the Opportunity

We are a well-established company with over 20 years of experience providing essential services to clients across the region. We are seeking a reliable and professional

self-employed individual or contractor

to deliver night-time call handling job allocation services on an independent basis.

This role would particularly suit

ex-call centre operatives

or "

night owls"

who are comfortable working evenings and through the night.

This is

not an employed position

and

not a sales role

. You will be engaged on a

contract-for-services

basis (Assistance will be offered in creating such a contract), operating as an

independent supplier

of services. You will have control over how and when you deliver the work agreed, subject to meeting agreed performance and reporting requirements.

Core Services Required

Handling and recording incoming calls between 18:00 and 08:00 (typically around 20 calls per shift) Managing the outcome of calls taken Producing a concise report of calls handled and cases allocated by 08:00 each morning Ensuring accuracy and clarity of all information recorded and communicated (Optional) Potential to undertake additional secretarial or administrative services as mutually agreed

Skills and Attributes

Excellent telephone manner and clear communication Professional, calm, and organised approach under pressure Ability to work independently and manage your own workload Reliable internet/telephone access and quiet workspace suitable for remote working Comfortable working nights and weekends on a flexible, self-scheduled basis Suitable for

"night owls" or those with previous call centre experience

Engagement Terms

This is a self-employed / contractor position.

You will be responsible for your own tax, National Insurance, and related obligations. As a

genuinely self-employed contractor

, you will not be subject to the direction or control of the company and are free to determine your own working methods and acceptance of assignments. You are free to engage in other contracts or business activities. The engagement is not governed by the National Minimum Wage or National Living Wage legislation, as it constitutes a business-to-business arrangement. The number of shifts and working pattern can be mutually agreed and varied, subject to operational need and your availability. Training and induction will be provided to ensure understanding of the service standards and procedures before the first contracted shift.

Benefits / Opportunities

Flexible, home-based work Control over your own schedule and workload Potential for additional shifts or extended services by mutual agreement Opportunity to contract with a long-established and respected service provider Immediate start available following training and onboarding

To Apply:

Please send your CV and a short covering note outlining your experience and suitability to office@acldocs.co.uk.

This advert describes an opportunity to provide services on a self-employed, contract-for-services basis. It does not constitute an offer of employment. All applicants should ensure they are registered as self-employed (or operate through a suitable contracting structure) prior to engagement.

Job Type: Freelance

Pay: 45.00 per day

Benefits:

Flexitime Work from home
Work Location: Remote