Job Description

We have an exciting opportunity that has arisen in our Community Referral Hub (CRH), we are looking for an enthusiastic team player to become a call handler in our hub. The hub supports the delivery of care to people in their own homes who need urgent community services.



The successful candidate will take calls from members of the public and healthcare professionals and will be instrumental in capturing the required information to inform our clinical teams. You will need a friendly manner, have excellent IT skills and a positive can-do attitude.



The Community Referral Hub (CRH) is open 7 days a week, 365 days per year, between the hours of 08:00 - 20:00. The successful candidate will need to be able to work within these times covering a mix of early, middle and late shifts on a roster basis, working a 1 in 4 weekend (weekend enhancement are paid) We are able to offer flexibility to the successful candidate.



Full training will be given for the right candidate - we believe in recruiting based on our values at Wye Valley NHS Trust.



The post holder will receive and process referrals for the Community Referral Hub (CRH) via a call handling system, effectively communications with a wide range of healthcare professionals and outside callers including members of the public. The post holder will support the admin team in additional administrative duties to assist in the routine functioning of the service.



Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.



Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.



We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.



More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.



We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman:

"The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."



Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.



To view role requirements and role responsibilities in full, please view 'supporting documents' linked to this vacancy.