Call Handler / Receptionist – Tonyfelin Medical Centre
Caerphilly, WLS, GB, United Kingdom
Job Description
Job Overview
Primarily responsible for handling telephone calls and providing high-quality administrative and reception support to GPs, the Practice Manager, and the wider Primary Health Care Team.
Responsibilities
Managing a high volume of incoming telephone calls Responding to patient enquiries with empathy, professionalism, and discretion Providing administrative and clerical support to clinical and management staff Processing incoming documentation, electronic messages, and clinical coding Accurately recording information on electronic patient records Using initiative to support the smooth running of the practice
Experience
Previous office experience or administrative background is essential Familiarity with computer skills including data entry, Microsoft Office (Word, Excel), is essential Proven organisational skills with the ability to multitask effectively in a fast-paced environment Strong typing skills for efficient data entry and record keeping Clerical experience that demonstrates attention to detail and accuracy in documentation Excellent communication skills with a professional phone manner Experience in a call centre or customer service role is advantageous but not essential; training will be provided for the right candidate
Job Types: Part-time, Permanent
Pay: From 12.21 per hour
Expected hours: 25 - 28 per week
Benefits:
Company pension On-site parking
Work Location: In person
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Job Detail
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Job IdJD4491033
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IndustryNot mentioned
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Total Positions1
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Job Type:Part Time
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Salary:Not mentioned
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Employment StatusPart Time
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Job LocationCaerphilly, WLS, GB, United Kingdom
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EducationNot mentioned