Job Description

Call Handler

Raigins Group

- Office Based Position

Contract Type:

Term-Time Only (39 weeks per year)

Hours:

Monday to Friday, 08:30 - 17:00 (30 minutes unpaid lunch)

Salary:

13.20 per hour (19,305 per annum pro-rata, paid over 12 months)

About the Role

We are seeking a reliable and professional Call Handler to join our office team. This is a vital role supporting our facilities management operations across England, acting as the first point of contact for our cleaning staff and clients.

As our Call Handler, you will be the friendly voice at the end of the phone, ensuring that queries are logged accurately and directed to the appropriate team members efficiently.

Key Responsibilities

Answer incoming calls from cleaning staff and clients in a polite and professional manner Log all calls accurately on our internal system Handle basic requests and queries independently Route calls to relevant departments and team members as required Maintain accurate records of all communications Provide excellent customer service to both internal staff and external clients

Requirements

Excellent telephone manner - helpful, polite, and professional at all times Basic computer skills and confidence using logging systems Reliable and punctual Good communication skills Ability to multitask and remain calm under pressure Professional approach to handling sensitive or urgent calls

Benefits

Office-based role with free onsite parking Tea and coffee facilities provided Workplace pension scheme Term-time only contract - ideal for those with school-age children Consistent monthly salary paid over 12 months

To apply, please submit your CV and a brief covering letter outlining your suitability for the role.

Job Type: Permanent

Pay: 13.20 per hour

Expected hours: 37.5 per week

Benefits:

Company pension On-site parking
Work Location: In person