Job Description

Introduccion

Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it's with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Descripcion

About Gallagher GCoE LatAm:

Gallagher GCoE LatAm is part of Gallagher's global network of Centers of Excellence, designed to deliver scalable, high-quality, and cost-effective solutions. With a strategy aligned to enterprise priorities, risk diversification, and long-term value creation, GCoE LatAm positions itself as a dynamic and future-ready partner. Through strategic service planning and the leverage of global talent, we drive operational efficiency, innovation, and sustainable growth across the region.

As Gallagher's Campaign Monitoring team member, you will be responsible for ensuring the optimal performance and effectiveness of automated processes and customer journeys within Salesforce Marketing Cloud. With a focus on continuous improvement and proactive problem-solving, your primary objective will be to monitor, troubleshoot, and optimize campaigns throughout the lifecycle to maximize engagement and campaign effectiveness while driving positive customer experiences and minimizing issues and disruptions.

Como lograras un impacto

Monitor the performance of singles send email campaigns, automations and customer journeys to ensure they are running as intended within Salesforce Marketing Cloud. Analyze key metrics and performance indicators to identify trends, anomalies, and areas for improvement. Work within the Marketing Automation team to understand the end to end processes of marketing automation campaigns Proactively identify and address issues, such as delays, errors, or drop-offs that may impact campaign effectiveness. Investigate technical issues related to SFMC automations and journeys, including data synchronization problems, automation failures, and journey errors. Collaborate with internal stakeholders and SFMC support teams to resolve complex issues in a timely manner. Generate and analyze reports on campaign performance, highlighting key metrics, trends, and actionable insights. Communicate findings and recommendations to relevant stakeholders, including marketing automation team members and business campaign managers

Acerca de ti

Bachelor's degree in marketing, or related field. 1-5 years professional experience running marketing automation campaigns and/or in marketing analyst capacity Strong analytical skills with the ability to interpret data and identify actionable insights. Excellent problem-solving abilities, with a keen attention to detail and a systematic approach to troubleshooting. Experience with utilizing Salesforce Marketing Cloud Effective communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders. Strong understanding of Microsoft Excel, including but not limited to use of Pivot Tables, VLOOKUP, and Macros Salesforce Marketing Cloud certifications (e.g., Email Specialist) are a plus. * Knowledge and experience with HTML, SQL, AMPscript, and JavaScript is desirable.