Job Description

Points worth noting before you start your application:

Shift Pattern of rotating 12-hour shifts working 4 on and 4 off (2 days followed by 2 nights, including weekends and Bank Holidays)

We offer a comprehensive training programme to help you within the role, with new members of staff enrolling on the NVQ Level 3 Facilities Manager Supervisor course, alongside these training and development opportunities, we offer the ability to further your education with NVQ and degree level courses

It is essential that you hold a full clean driving licence (not requiring HGV or PSV)



What should you expect from the role?

Our aim is to ensure we have a welcoming university community where people can safely study, work and live.

Campus Support & Security Team Leaders are the first level of line management and carry an important role in ensuring effective daily supervision, guidance and support of Campus Support & Security staff. They are responsible for enabling the development of competence within their team whilst ensuring that organisational standards are met and objectives achieved.

Our Campus Support & Security team have to be the best they can be. Situations can change in a split second, so you need to be ready for anything, whether thats patrolling the busy areas of responsibility including a large city centre based campus, a number of halls of residences and remote veterinary teaching campus or talking with a student who is looking for advice or assistance whilst adjusting to the demands of university life and being away from home.

You will:

Lead a team of Campus Support & Security Officers and Assistant Campus Support & Security Officers, managing their wellbeing and welfare, development and ensuring high levels of motivation to enable an effective service.

Provide specialist advice and guidance to the team to ensure that responses are delivered within appropriate policies and legislation and achieve the best possible outcomes.

Assist the Campus Support & Security Managers in monitoring and managing the performance of the team, devising and implementing effective strategies to identify concerns and improve team/individual performance

Assist the Campus Support & Security Managers in the assessment of individuals, capabilities and development needs and devising appropriate development plans to enable high performance and potential progression.

About You:

Possess high levels communication skills with the ability to adapt language and message to meet the needs of different people/audiences.

Able to develop and motivate a team and create strong engagement of individuals with their personal and team objectives and within the Universities values and strategic priorities.

Able to review and assess own, individual and team performance against expected standards, providing objective and effective feedback and ensuring corrective actions are taken where necessary.

Able to coach and mentor colleagues to enable appropriate career and professional development.

Able to plan ahead and allocate work appropriately within the team.

Able to identify key stakeholders and partners, understand potential roles and to take appropriate steps to understand their needs and concerns and develop excellent working relationships.

Posses problem solving skills with the ability to develop an appropriate course of action, mitigate against risks and manage any impacts.

Able to problem solve, critically question and identify potential opportunities to enhance efficiency and/or effectiveness across own team.

Able to identify, analyse, and manage risk to inform balanced, proportionate evidenced-based decisions.

Able to manage the introduction of new processes or ways of working at team level.

Skilled in using specialised software related to own area of work to extract, analyse, plan and report on data.

Able to develop and maintain professional resilience and wellbeing in oneself and others in dealing with complex and challenging situations.

Pay and Benefits:

Additional to this you are given an 18% rotating shift allowance and a 33% night allowance. Access to onsite sports facilities with competitive membership packages - Voucher and incentive schemes such as cycle-to-work as well as a wide range of high street and online discounts. Always learning; opportunities to progress, develop and continue your education through courses and training - A highly competitive pension scheme. 28 days annual leave entitlement.

Application process:

All applications must be completed online. You need to complete all the sections of the application as unfortunately if any parts are unanswered, your application will be declined from the process.

If selected to attend our interview day you will be sent information that will highlight what you will be expected to do next, with the process including a number of tasks where you can fully showcase your skills and we can ensure that you are the right fit for our team, these tasks will include:

Interview, with presentation

Role play scenario

Written exercise



Commitment to Diversity

The University of Liverpool is committed to enhancing workforce diversity. We actively seek to attract, develop, and retain colleagues with diverse backgrounds and perspectives. We welcome applications from all genders/gender identities, Black, Asian, or Minority Ethnic backgrounds, individuals living with a disability, and members of the LGBTQIA+ community.