Job Description

What you do

Delivery of information and support to people living with and beyond cancer

and their families

Provide information and support within level of competence of the post
(Macmillan Levels of Intervention Criteria L1,2,3,4; NICE approved four tier

model of psychological support Level 1, 2 & 3).

This will include: Assess the needs of individuals attending / contacting the service and
identify the required level of intervention.

Support users sensitively to help them understand clinical information
they have been given (e.g. around diagnosis, treatment, effects of the

illness and treatment, cancer terminology), helping to resolve situations

where users feel they have been given conflicting information. This will

include addressing concerns and queries and working to resolve them and

the ability to recognise and work within the limits of own competence and

responsibility is crucial, referring issues beyond these limits to relevant

people.

Understand that there will be frequent exposure to distressing/ highly
distressing situations and deal with difficult and highly emotive situations

in a sensitive manner and base decisions on own professional judgement.

Deal with service users with complex enquiries or support needs, or who
need help in accessing or understanding information, referring to

appropriate members of the wider clinical team (CNS, oncologist) when

appropriate or signpost them to other supportive services.

Liaise with clinical staff to support patients and carers in distress. Demonstrate a high level of skill acquired through relevant training or
equivalent experience whilst demonstrating awareness of the limits of own

practice and knowledge and when to seek appropriate support/ advice.

Provide supporting information around topics such as reducing the risk of
cancer, healthy living, diagnosis, treatment options, side effects and living

with cancer, in the most appropriate format (e.g. written, verbal, and others

as appropriate to overcome any barriers to communication).

Provide advice on a range of issues e.g. benefits, travel insurance, and
facilitate access to services e.g. specialist benefits advice, complementary

therapy.

Liaise with relevant staff at all levels as appropriate both within the charity
and externally to address issues identified, and seek advice with more

complex issues, directly involving others where necessary, e.g. Clinical Lead

(HCP), Cancer Information and Support Advisors, Head of Cancer Support

Services; Clinical Nurse Specialists (CNS).

Contribute to the development and maintenance of effective relationships
with partner organisations in primary and secondary and the voluntary the

sector via networking, also giving talks and presenting at relevant groups.

Plan and deliver 'pop-up' information clinics, ensuring these pop-up clinics
are evaluated.

Lead the development and delivery of courses and workshops. Lead peer support groups and service-user involvement.

Operational Delivery

Collect and collate data regarding contacts with people who use the
service both in person and by telephone and produce reports of activity as

required.

Plan and organise events and displays externally liaising with departments
and agencies as required.

Lead discrete projects or service improvements under direction of the
Head of Cancer Support Services

Work flexibly to deliver the objectives of the cancer support service,
including attending events and outreach sessions across South Yorkshire,

North Derbyshire and Bassetlaw.

Ensure service user participation in development of the service, including
facilitating forums and meetings.

Facilitate open and effective communication with multi-professional
teams, both internally and externally.

Maintain systems and processes to promote a healthy, safe and secure
working environment and maintain accurate documentation and report

any concerns.

Act as a role model by demonstrating expertise and maintaining
credibility, ensuring a positive image of Weston Park Cancer Charity is

maintained.

General Duties

Report accidents and incidents as per Weston Park Cancer Charity's policy. To be an ambassador for the charity. Demonstrate a positive and supportive attitude to staff and volunteers and
uphold the philosophy and values of the charity.

Respect confidentiality applying to all WPCC areas. Adhere to GDPR policy. Be proactive with your training and development needs, maintain relevant
professional registrations and adhere to codes of practice.

Participate in team meetings and events. Adhere to all WPCC's policies and procedures including Health and Safety
regulations, Equal Opportunities and Safeguarding.

The above job description is not an exhaustive list of all duties required of the

postholder.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 37,624.00-41,739.50 per year

Schedule:

Monday to Friday No weekends
Work Location: In person

Application deadline: 21/07/2025