Job Description

The post holder will take the lead for the Cancer pathways within the Trust; ensuring that trust-wide data collection mechanisms are robust and that the Trust meets the Cancer Waiting Time targets.



Across the Trust, the post holder will promote consistent recording and monitoring techniques to ensure that all patients with cancer or the suspicion of cancer are included in reports and highlight all breaches and potential breaches to the care group management team.



Working with key individuals towards the further development of the cancer information system for the collection of data and monitoring purposes. This will include the production of monitoring reports whilst ensuring at all times that the information provided is of high quality and of clinical relevance.



Monitoring whether standards of care comply with the requirements set out in the NHS Cancer Plan and the Cancer Reform Strategy.



The post holder will work with clinical teams across the trust to promote effective working practices to ensure that all patients with cancer or the suspicion of cancer are treated within target times.



SCOPE & ROLE OF THE POSTHOLDER



To have managerial responsibility for the MDT Co-ordinators and Cancer Pathway Tracking team.



Together with the Cancer Services Manger to have budgetary responsibility for the cancer admin team



To represent the Trust at local, network and regional meetings



To produce and submit cancer data monitoring reports in a timely manner



To produce and submit reports in a timely fashion when required



To be responsible for the tracking of patients on the Priority Target List ensuring that patients do not breach current and future National Cancer Waiting Times targets



Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:



Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development



Widening access (anchor institution) and employability



Improving the experience of staff with disability



Improving the EDI literacy and confidence of trust staff through training and development



Making equalities mainstream

Job Summary:

To provide a customer focused system support service to staff who use Trust wide information and outpatient systems. The postholder will be responsible for developing, managing, implementing and maintaining information for all the workstreams and monitoring progress against key targets.



The postholder is responsible for supporting the Outpatients Systems Manager in ensuring the service is continuously reviewed and monitored effectively to consistently meet its obligations to the Trust and its patients who attend through an Outpatients setting. The post holder will be responsible for meeting both the Outpatient Services philosophies and objectives, and the strategic objectives of the Trust.

Key Result Areas & Performance:

Receiving and handling support calls where systems support is required.



Undertake a full range of high-quality project management administrative duties



To undertake changes and updates to systems determined by service and Trust requirements using agreed change control procedures.



Monitor information systems and incidents, analyse, identify and alert any risks and/or issues to the Systems Manager.



Interpret, analyse and resolve complex problems relating to the use or operation of information systems and follow / development procedures for resolution or escalating problems where required.



Organise meetings and events including regular project / team meetings and workshops



Input data and produce reports as requested and monitor progress against key milestones.



Work as part of the team to build and sustain effective partnerships and relationships with a range of stakeholders.



Requirement for planning and organisation of the resolution of system support incidents according to priority and other factors including the volume of users affected.



Assist with the planning and implementation of system updates and upgrades and to co-ordinate tasks in relation to system changes to meet service and Trust requirements.



Support the development of and provide a customer-focussed support approach within the department by working with the Support Manager/Systems Support Lead to identify the most effective and efficient support model.



Conduct problem analysis to identify root causes of recurring issues and support development of fixes, training or communication packages with other Customer Operations teams.



Support the development of system policies and ensure policies are adhered to ensure support functions comply with relevant security requirements and statutory legislations.



Support development of change control processes for use within the system support team to record system changes, and ensure processes are adhered to.



Monitor professional standards of support personnel.



Support development and maintenance of system level security policies, risk assessments and business continuity plans



Logging calls to 3rd party maintainers/ system suppliers to the Trust's own internal systems development team and tracking responses.



Maintain frequent contact with service users for the duration of any support issues, ensuring regular communication and frequent status updates are provided.



To support the Outpatients Systems Manager in maintenance and live operation of systems used across Outpatients. These include, but are not limited to:



e-Referral Service (e-RS)



Trust PAS



Trust Clinic Build and Rescheduling software



Self-Service Kiosks



Phlebotomy Online Booking Portal



Room Management software



Call Centre software



SMS Services



To actively engage in process mapping and redesign



Work closely with Speciality Service Managers to ensure that e-RS and Room Management Systems are updated and accurate.



Design, update and provide training to support end users on information systems when required.



Assist with systems upgrade tasks including testing, training, user documentation and user communication.



Co-ordinate development of knowledge base and self-help material.



Support development and maintenance of system level security policies, risk assessments and business continuity plans.



The post-holder will provide an efficient and flexible systems support services focused on the needs and requirements of the customer.



Information Resources



Develop, maintain and implement new systems including electronic and paper filing systems, to ensure that information is kept securely and is accessible to other members of the team



Produce and maintain complex spreadsheets and reports



Assist in the production of communications materials, producing written documentation as required, ensuring communication is appropriate for target audiences



Tracking and managing all incidents and ensuring that calls are resolved to the user's satisfaction within the agreed service levels or escalated as appropriate.



Maintaining frequent contact with users for the duration of any support issues, ensuring regular communication and frequent status updates are provided.



Participate in the implementation of major infrastructure and system upgrades including testing, training, user documentation and user communication.



Co-ordination of system changes, based on service or Trust requirements, including requirements gathering, build, test, training and communication.



Aim to increase the number of calls closed by the system support team on first contact and to customers satisfaction.



Comment on and follow processes and procedures within team and wider department.



Financial



Support liaison with internal and external audit as required during routine audits. Support provision of management responses to relevant audits and development of action plans for improvement as required.



Responsible for the proper and safe use of IT systems by users by ensuring proper advice is given



The postholder will be responsible for managing project budgets and delivering value for money projects as well as monitoring, keeping updated records and providing detailed reports on the Outpatient Systems Workstreams and their deliverables.



Workforce



Deputise in the absence of the Outpatients Systems Manager.



Provide day-to-day supervision for Booking and Rescheduling Managers



Liaise with a range of staff across the Trust in relation to systems.



Assist with the management of recruitment, selection, performance and development of staff.



Ensure that all staff receives appropriate supervision and regular appraisal in accordance with Trust policies.



Ensure all staff receive appropriate essential, statutory and mandatory training in accordance with Trust policy and development needs.



Take responsibility for self-development on a continuous basis, undertaking this in work or development opportunities as appropriate.



Participate in personal objective setting and review, including the creation of a personal development plan.



Respect confidentiality of any confidential information shared during the course of employment



Research and Development



Produce agreed performance information in relation to systems support services.



Constantly analyse performance information to identify trends and issues and recommend a course of action.



Support the implementation of system implementation and upgrades.



Co-ordinate changes and updates to information systems based on Trust and service requirements.



Develop and maintain training material for a range of systems and solutions.



Develop configuration and change management processes to ensure the risks associated with system support tasks are minimised.



Ensure professional knowledge is regularly updated and keep abreast of relevant developments.



Take responsibility for self-development on a continuous basis, undertaking this in work or development opportunities as appropriate.



Partnerships

Internally:

Divisional Directors



General Managers



Clinical Leads and other consultant and junior medical staff



Senior Nurses and other nursing staff



Heads of Professions and other Allied Health Professional staff



Staff within the Service



Other Service General Managers and management teams

Externally:

All Commissioning bodies



Local Authority



NHS London (Strategic Health Authority)



General Practitioners



Other Local Trusts/Providers



NHS Digital