Job Description

Overview

Reframe is dedicated to improving cancer outcomes for individuals and businesses.

We offer caring, personalised support to people affected by cancer, connecting with them through phone or virtual consultations to make sure their needs are met every step of the way.

We're looking for energetic, creative team members who share our passion for making a difference.

The Cancer Support Manager works in the Reframe Cancer Support Team (CST) to ensure the smooth onboarding of our patients into Reframe services and to provide emotional and practical support based on the individual patient's needs.

The Cancer Support Manager builds a supportive relationship with each patient and works closely with the Cancer Nurse Specialist to deliver the patient's personal support plan, ultimately enabling them to achieve their goals.

As a team we empower patients with accurate information, clarifying their options or giving them the confidence to move forward and meet their goals.

Responsibilities

Deliver personalised, compassionate support to patients and their families, treating each patient as an individual with care tailored to their needs and circumstances. Support patients with practical needs, such as chasing appointments or test results, booking consultations and investigations (with consent), and guiding them through complex healthcare systems. Signpost patients to trusted resources and services, including support groups, community services, and financial guidance. Respond promptly to patient enquiries via phone, chat, and other communication channels, ensuring timely follow-up. Manage the patient onboarding process, ensuring patients are well informed and supported at each stage of their journey. Proactively monitor and manage active patients, escalating concerns appropriately to Cancer Nurse Specialists or the Service Delivery Lead. Collect and collate medical records, imaging, and pathology samples when required, ensuring accuracy and timeliness. Maintain accurate, up-to-date patient records at all times, including call notes, appointment details, and case status, in line with policies and data protection legislation. Participate in case reviews with Cancer Nurse Specialists, contributing to care discussions and identifying opportunities for service improvement. Collaborate with colleagues to ensure cover for patient enquiries and case management during staff absence. Engage proactively with service developments, adopting new practices, updating documentation, and supporting continuous improvement.

Requirements

Experience in healthcare, supporting people affected by cancer. Strong admin, organisation and time-management skills. Excellent written and verbal communication, with confidence handling sensitive conversations. IT savvy, comfortable using multiple systems, and eager to learn new technologies. Detail-oriented, with a focus on accuracy in patient records and documentation. Compassionate and resilient, able to support people through challenging times. A proactive team player who brings ideas, adapts well to change, and takes ownership of their work.
Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Company pension Employee discount Employee mentoring programme On-site parking
Application question(s):

Ability to commute to the office in Basingstoke once a week.
Work Location: Hybrid remote in Basingstoke RG21 4EB