Job Description

DescriptionPosition at LHH (Global)Candidate Experience ExecutiveThe Candidate Experience Executive will support LHH's candidates. You will be the face of the company as the customer service representative. The role will provide essential trouble shooting and administrative support for our candidates and ad hoc support for clients, suppliers and LHH colleagues.Reporting Relationships:xefx83x98 Candidate Experience ManagerDirect Reports:xefx83x98 NoneLocation:xefx83x98 Virtual/LondonIn this role you can expect toKey AccountabilitiesCustomer Service

• Provide a high-level customer service via phone, email and in-person; prioritise and respond to service issues (48 hr SLA).
• Assist candidates with LHH Career Resource Network issues and liaise with IT department.
• Acknowledge and manage candidate complaints/negative evaluations (48 hr SLA).
• Proactively connect with dormant candidates and direct them to use their programme.

Candidate Activity Research and Reporting

• Conduct landing research for all Career Transition candidates to achieve 60% KPI, focusing on specific customers when necessary to support the retention of customer accounts.
• Partner with CT Consultants to achieve 35% evaluation returned KPI. Outreaching to candidates who have yet to provide feedback to LHH.

Administrative Support

• Support delivery operations team with ad-hoc administrative support.
• Provide coverage for peers when necessary.
• Support management of the Learning Centre, arranging local sessions and events and updating the system when required.
• Scheduling (Executive) candidates to consultants and supporting queries. (24 hr SLA)
• Monitor centralised inbox responding to candidate queries (24 hr SLA).
• Phone calls to candidates

Here's what you'll need to succeed

• Customer service oriented, sensitive to and enjoys helping people; able to maintain calm, respond and act when requests surface from stakeholders.
• Team player willing to do any task or go the extra mile to help; can prioritise and organise tasks with the ability to handle numerous tasks simultaneously.
• Experienced in Microsoft Office, web-based applications and CRMs.
• Highly productive self-started, with the ability to work with all levels with an organisation and remain agile with changing processes and priorities; can create order out of ambiguous work.

About LHHThe world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can't just rely on what works today, working tomorrow. They need to be ready for next.LHH exists to help individuals, teams, and organizations find and prepare for what's next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we're here to make sure the future works for everyone.A division of the Adecco Group - the world's leading HR solutions provider - LHH's 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It's why most of the Fortune Global 500 companies choose to work with us.This is LHH.Ready for Next.LHH is an Equal Opportunity Employer.For additional information on our Diversity and Inclusion policy, please consult the following link:

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