Job Description

Are you passionate about transforming data into actionable insights? We're looking for a talented Capability Analyst to join our dynamic team for a 12-month fixed-term contract. In this pivotal role, you'll bridge the gap between our business and insights teams, leveraging your expertise in claims data analysis to deliver timely, detailed insights that empower stakeholders to make confident, informed decisions in a rapidly evolving landscape.


As a Capability Analyst, you'll craft and maintain engaging reports and dashboards that support strategic decision making that enhance capabilities within our Commercial COO and claims functions. You'll serve as the primary point of contact for the Chief Operating Office and Claims capability team, providing vital data and insights to underpin development activities and drive continuous improvement.


If you're ready to make a meaningful impact through data driven solutions and thrive in a collaborative environment, we'd love to hear from you.


At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you'll be doing:

Lead the construction, delivery, and ongoing maintenance of reporting products to provide capability updates to the business. Develop the model to update business/ segment competence monthly by extrapolating trends/ patterns from emerging data using analytical skills and judgement. Lead the regular analysis of competency-related data and insights to draw out opportunities for value-add competency initiatives. Support the longer-term strategic objectives of the COO Capability Team through delivery of automated Power BI reports and self -serve dashboards detailing capability performance. Design, evolve and maintain competency framework trackers for all Claims areas. Support the advancement of team resource and capacity planning. Support the team in their capture of baseline ROI measures and measure of post-implementation benefit realisation. Develop strong working relationships with stakeholders across the business, including Commercial Data, Insights and Analytics, People Analytics, and Future Skills, along with external partners such as Clever Nelly.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

What you'll bring:

Proven analytical knowledge and skills to support claims analysis, gained through working in a planning, reporting or analytics environment. You'll have data visualisation skills, with the ability to spot trends and underlying root causes. Experience of implementing and managing effective processes to provide regular quality MI updates to the business. Expert knowledge in Microsoft Excel and Access, as well as in date warehousing technology specifically Power BI, Azure and Data Lake. Experience of developing reporting products that continue to serve customers' requirements beyond initial launch. Ability to perform under pressure and commitment to meet deadlines. You'll have a creative and innovative approach with a strong attention to detail. Excellent verbal and written communication skills. Insurance Industry experience would be advantageous.

Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.


As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.


This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive annual salary dependent on experience Discretionary company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private health cover 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to yasmin.conrad@axa-uk.co.uk.


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Who we are:

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.