Job Description

This isn't your average car sales job!

Concierge for Alfa Romeo, Stellantis &You West London

Car sales experience is essential

Excellent customer service skills are necessary High end sales experience would be beneficial The right candidate with get all training necessary to succeed in this role

Salary & Benefits:

Basic salary 30,000

OTE circa 50,000

Company Car Scheme

The Concierge serves as the ambassador for Alfa Romeo and Stellantis &You.

You'll need to be a go getter and proactively plan and execute marketing activity, to increase brand awareness and sales of the Alfa Romeo luxury vehicle range.

You'll act as the primary point of contact for clients, providing exceptional customer service throughout the sales process and beyond, by also providing aftersales support.

We're looking for proactive, energetic, determined and results driven individuals, who ideally have the following skills and experience:

Car Sales

experience, preferably with a main car dealership

Sales & Marketing

experience, ideally for a premium/high-end brand and possess a track record of success

Customer Service

experience, working in a customer facing environment, ideally for a premium/high-end brand

Highly motivated

, personable and extremely organised

Passion for the automotive industry

and new technology

Excellent communication

, negotiation and customer service skills

Organised

, with great attention to detail

Good IT

and administration skills

Valid UK Driving Licence

(essential)

Be motivated by the prospect of working with an exciting, progressive and highly customer focused brand

The role and responsibilities of a Alfa Romeo Concierge:

Sell new and used Alfa Romeo vehicles and other connected services, finance plans, accessories and aftersales service plans. Actively promote the brand and raise awareness in the local community through participation in community events, leveraging social media platforms, and implementing marketing initiatives. Serve as the central character in the client relationship, actively listening to and understanding client needs to provide suitable sales offers and aftersales support. Help manage a superior client experience through all client interactions (physical and digital) including contactless appointments, home deliveries and exclusive events. Enhance the customer experience, ensuring the highest levels of satisfaction. Embody the Alfa Romeo brand and maintain a deep understanding of the premium and luxury sectors across industries. Stay informed about constantly changing competitor offers to effectively position our products and services. Utilise technology, including customer relationship management (CRM) systems, digital platforms, video tools, and other relevant software to enhance customer interactions and streamline processes. Manage the customer journey through the Service department, ensuring operating standards are followed and the customer is satisfied/delighted. Collaborate effectively with the dealership's sales, aftersales, marketing and support teams to ensure a seamless customer journey and exceed customer expectations. Support the Alfa Romeo Brand Manager in supplies management, vehicle orders, business forecasting and stock management. Adhere to unit sale and operating margin profitability targets. Contribute to achieving fixed sales and quality objectives to drive business performance. Continuously learn and develop by participating in regular training sessions and workshops to enhance knowledge of Alfa Romeo vehicles, industry trends, and sales techniques.

Additional benefits you'll receive, working for Stellantis &You:

Holiday Entitlement

starting from 22 days + bank holidays (increases to 26 days with continued service)

Company Car Scheme:

Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!

Company Discounts:

Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.

Pension: Benefit

from a generous employer pension contribution of up to 7%.

Reward Gateway:

Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.

Family-Friendly Policies:

Take advantage of enhanced maternity, paternity, and adoption leave provisions.

Employee Assistance Programme:

Prioritize your wellbeing with access to counselling, practical information, and digital resources.

Occupational Health:

We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.

Personal Accident Insurance:

Enjoy worldwide personal accident cover as part of our employee benefits package.

Training Opportunities:

Access a range of training initiatives and e-learning resources to support your professional development.

Shared Incentive Plan:

Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.

Health Cash Plan:

Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.

Working hours:

Monday to Saturday 9am - 6pm Every other Sunday 10am - 4pm Bank holidays on a rota.

Fixed Day Off Every Week

Employer & location:

Stellantis &You Alfa Romeo 634 Chiswick High Road, London, W4 5RY

Who are Alfa Romeo Automobiles?

Alfa Romeo is an Italian luxury-premium vehicle marque of Alfa Romeo Automobiles S.P.A. Headquartered in Turin, Italy, Alfa Romeo is a subsidiary and ultimately owned by Stellantis Europe. Alfa Romeo is known for its sports-oriented vehicles, strong auto racing heritage, and iconic design.

A legendary brand whose DNA is built on a unique motoring history. Alfa Romeo's perfect balance between best-in-class performance, pure Italian style and sporting legacy delivers a timeless and unparalleled premium driving experience.

About Stellantis &You:

Our dealerships are successful because of our people. They are the key; they live and breathe our values. They're the heartbeat of our business and represent the foundations of our organisation.

We're committed to creating high employee engagement to deliver outstanding customer service. We are part of the Stellantis group which employs 400,000 people across the globe. Stellantis is a leading, global mobility provider guided by a clear mission: to provide freedom of movement for all through distinctive, appealing, affordable and sustainable mobility solutions.

At Stellantis &You UK, we embrace and celebrate the diversity of each and every one of our employees. With every new member of our team we become even stronger, so join our team, aspire for greatness and be part of a group, made up of some of the most iconic brands in the world.

This role has been advertised on behalf of Stellantis by Calex UK

Calex are the

official partner to Stellantis for their

UK car dealership recruitment and are also their training provider.

Stellantis are a leading global automotive manufacturer made up of 14 iconic automotive brands including Peugeot, Citroen, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS.

Stellantis UK has a national network of over 795 car dealerships.

Job Types: Full-time, Permanent

Pay: Up to 50,000.00 per year

Benefits:

Company car Company pension Employee discount Free parking Health & wellbeing programme On-site parking Store discount
Application question(s):

Have you worked for a main car dealership before? If yes what job role(s) did you have there? Approximately how long will your commute be to London, W4 5RY ? What high end brands have you had experience selling? What are your most relevant experience, skills & qualities that would help you be a successful Alfa Romeo Concierge?
Education:

GCSE or equivalent (preferred)
Experience:

Marketing / Promotions: 1 year (preferred) Jobs that require customer service: 1 year (required) Car Sales: 1 year (required)
Licence/Certification:

Valid UK Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Stellantis Alfa Romeo Concierge - West London