Job Description

Raymond James Caravans has an exciting new position available!!

Aftersales/Customer Care Advisor

We require an Aftersales Advisor of the highest calibre to join our busy Service department at our dealership in Atherstone. We offer a superb opportunity to the right person, who is able to demonstrate an aptitude to learn and a keenness to develop in a rewarding career within the caravan industry.

Roles and Responsibilities.

To correctly and efficiently handle warranty claims from the customer first reporting a problem to resolving whatever the issue maybe. To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company. To ensure all customer expectations and requirements are exceeded throughout To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs. To order parts and accessories, under the direction and supervision of the Service Manager. To ensure goods received are despatch or stocked on a daily basis.
Essential Skills to be a successful applicant:

Excellent Customer Service Computer Literate Basic Knowledge of Caravans Motivated Friendly Able to work well within a team
This role will require you to work approximatley 1 in 4 Saturday mornings 9am-1pm, this is paid at overtime rate.

RAYMOND JAMES CARAVANS LIMITED

WITHERLEY HOUSE

CARLYON ROAD

ATHERSTONE

WARWICKSHIRE

CV9 1JE

Job Types: Full-time, Contract

Job Types: Full-time, Permanent

Pay: From 12.75 per hour

Benefits:

Company pension Employee discount On-site parking
Work Location: In person