Job Description

An opportunity has arisen in the Cardiology team for a support secretary post. . The role holder must have excellent communication skills with an eye for accuracy and detail. The successful candidate should ideally have secretarial experience.The candidate should have effective organisational skills, keeping to deadlines and able to work independently, using their own initiative but also working effectively within a wider team.Main duties of the job

• Manage patient communications through trust systems to create letters and emails to support the multidisciplinary teams.
• Ensure the dispatch and production of all clinical correspondence is maintained by pro-actively monitoring the digital dictation and speech recognition system, and to escalate where delays are identified.
• To support the wider team to meet targets.
• Contacting other hospitals to gather information and reports.
• Liaise with clinical and non-clinical teams across the Trust via email.

About usUniversity Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.Date posted28 April 2025Pay schemeAgenda for changeBandBand 3Salaryxc2xa324,625 to xc2xa325,674 a year pa pro rataContractPermanentWorking patternPart-timeReference number387-SPS7616-MF-AJob locationsBristol Heart InstituteUpper Maudlin StreetBristolBS2 8HWJob descriptionJob responsibilitiesFor a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. Job descriptionJob responsibilitiesFor a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.Person SpecificationQualifications and TrainingEssential

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Desirable

• Qualified in word processing or audio typing (or equivalent)

Knowledge and ExperienceDesirable

• Clerical/administrative experience/Secretarial
• Previous NHS experience
• Understanding of specialist medical terminology
• Knowledge of NHS policies and/or procedures

Skills and AbilitiesEssential

• Able to work under pressure and meet deadlines whilst maintaining a high standard of Accuracy
• Ability to work effectively in a busy team and adjust to change
• Ability to work independently, managing own workload, whilst providing supervision and support to others
• Ability to adapt to use new computer packages and programmes
• Effective organisational skills
• Good IT skills including Microsoft packages
• Ability to deal with non-routine issues on own initiative
• Attention to detail

Desirable

• Effective and polite manner when dealing with people, both face to face and on the phone

Person SpecificationQualifications and TrainingEssential

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Desirable

• Qualified in word processing or audio typing (or equivalent)

Knowledge and ExperienceDesirable

• Clerical/administrative experience/Secretarial
• Previous NHS experience
• Understanding of specialist medical terminology
• Knowledge of NHS policies and/or procedures

Skills and AbilitiesEssential

• Able to work under pressure and meet deadlines whilst maintaining a high standard of Accuracy
• Ability to work effectively in a busy team and adjust to change
• Ability to work independently, managing own workload, whilst providing supervision and support to others
• Ability to adapt to use new computer packages and programmes
• Effective organisational skills
• Good IT skills including Microsoft packages
• Ability to deal with non-routine issues on own initiative
• Attention to detail

Desirable

• Effective and polite manner when dealing with people, both face to face and on the phone

NHS