Job Description

Join us as a Care Coordinator and take charge of building accurate rotas, matching carers and clients, and resolving any gaps before they become late calls. You'll keep our digital records precise, answer first-line queries from families and professionals, and share the on-call rota so visits stay on track round the clock.

Show consistent performance and a sharp eye on quality and we'll back you for training and a clear progression pathway.

If you already know domiciliary care, can build complex schedules whilst remaining level-headed, and want a role where precision and client focus are non-negotiable, we'd like to meet you.

Apply today and help us bring exceptional care to more communities while accelerating your own career.

Purpose

To coordinate, schedule and monitor high-quality care visits, ensuring every client receives the right support, on time, from trained and engaged care professionals, while meeting CQC regulations and performance targets.

Core Responsibilities

Care Planning & Scheduling

Build and maintain accurate, outcome-focused care rotas using electronic scheduling software. Proactively cover sickness, holidays and emergency calls, minimising missed or late visits.

Quality & Compliance

Audit MAR charts, daily logs and e-records; escalate concerns. Support the Registered Manager in preparing for CQC inspections and continuous improvement to achieve an Outstandingrating.

Staff Management & Development

Match Care Professionals to clients based on skills, continuity and personality fit. Conduct supervisions and influence appraisals; identify training needs and collaborate with the HR team to enrol staff members on refresher courses.

Client & Stakeholder Relations

Act as first point of contact for clients, families and multi-disciplinary teams, resolving queries quickly and professionally.

Recruitment & Growth

Liaise with the recruitment team to forecast staffing needs and support branch expansion plans. Promote the service locally and nurture relationships with commissioners and referrers.

Person Specification

Essential

Minimum 18 months in a coordinating role in domiciliary care

Proven rota-building and client-matching expertise.

Experience delivering complex-care packages.

Great stakeholder management skills

Confident user of e?rostering and digital care?planning systems

Excellent communication skills, including fluency in verbal and written English

Full UK driving licence

Person?centred, values?driven and quality?focused

Proactive problem?solver who owns outcomes

Outstanding communication, organisation, problem-solving and ability to perform under pressure while maintaining meticulous attention to detail.

Experience delivering complex-care packages.

Desirable

NVQ Level 3/4

Train-the-Trainer, Moving & Handling, or Medication qualifications.

Knowledge of outcome-based commissioning and KPI reporting

Access to a vehicle

Job Type: Full-time

Pay: 28,000.00-29,500.00 per year

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday Night shift Weekend availability
Application question(s):

What is your level of experience in this role? Have you worked in a domiciliary care setting? Are you capable of taking a mentor role to less experienced colleagues?
Work Location: In person