Job Description

Job summary

Compass House Medical Centres is a well-established and friendly practice dedicated to providing high-quality healthcare services to our community. We are seeking a caring and empathetic Care Coordinator to join our growing team and be the first point of contact for our patients.

We provide a supportive environment for all our staff with training and regular update meetings. We have high patient satisfaction scores and offer a rewarding environment.

The role is for 35-38 hours per week. Starting salary is 12.21 per hour. This will be reviewed upon completion of probation. Please apply with a CV and covering letter stating why you think you will be suitable for the role. Closing date for this role is 2nd June 2025, although we reserve the right to close any vacancies from further application when we have received a suitable number of applications from which to make a shortlist. We therefore suggest that you apply at an early stage to avoid disappointment.

For further details about the opportunity please contact our Care Coordinator Manager Emma via email (emma.trayhorn@nhs.net).

Please note we gather and process the personal data of job applicants as part of the recruitment process. For further information please request a copy of our GDPR Privacy Notice. Recruitment information is available (on request) in alternative formats, for example, large font.

Main duties of the job

The role is a mixture of patient facing, answering calls and administrative work. The following list is not exhaustive but includes the types of jobs for the role:

Booking appointments, deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen. Processing referrals Dealing with insurance reports/requests for private work and copy notes through paper requests and iGPR.

About us

Compass House Medical Centres is a forward thinking and dynamic surgery. Our main surgery is based in a fantastic purpose-built Centre overlooking the sea, with a growing list size of 15,000+ and are rated Outstanding by the CQC. We hold clinics from Brixham Hospital and a branch surgery in Galmpton village.

We are part of the Baywide PCN, a dynamic, forward-thinking network of three Torbay practices with a patient population of 50,000 spread across Brixham, Paignton and Torquay.

Job description

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Job Type: Full-time

Pay: From 12.21 per hour

Expected hours: 35 - 38 per week

Benefits:

Company pension Employee discount
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 02/06/2025