Job Description

Job Overview

We are seeking a proactive, organised, and compassionate

Care Coordinator

to join our dynamic domiciliary care team. This vital role involves managing patient care, coordinating support services, maintaining effective communication with families and professionals, and ensuring the highest standards of service delivery.

Job Purpose

The Care Coordinator is responsible for managing and coordinating individual care packages, ensuring that service users receive appropriate, person-centred care. You will liaise closely with clients, families, carers, healthcare professionals, and other stakeholders to support health, well-being, and independence.

Key Responsibilities

Patient Management

Coordinate holistic care for service users, including scheduling, medication management, and regular condition monitoring. Conduct client assessments and implement care plans tailored to individual needs. Monitor and review care packages regularly to maintain quality and effectiveness.

Communication & Liaison

Act as the central point of contact for service users and their families, ensuring they understand treatment plans and services. Build and maintain professional relationships with external stakeholders, including hospital discharge teams, social workers, GPs, and nurses. Liaise with social workers regarding existing clients and resolve issues collaboratively.

Care Planning & Documentation

Prepare accurate care/support plans, risk assessments, and all relevant documentation for service user folders. Ensure compliance with regulatory standards and internal policies. Complete necessary reports such as MAR sheets, incident logs, and prompt sheets.

Team Coordination & Supervision

Manage care rotas every two weeks, ensuring adequate cover and continuity of care. Provide guidance and support to senior support workers and other care staff. Deliver training sessions, allocate tasks, and supervise staff performance and development. Participate in and assist with staff meetings and appraisals.

Operational Duties

Initiate and manage new care packages as required. Carry out satisfaction surveys and monitor staff performance metrics. Participate in on-call duties and cover care calls when necessary. Represent the company professionally in all interactions.

Risk and Compliance

Conduct and update risk assessments in line with health and safety protocols. Uphold confidentiality and ensure data protection in all documentation and communication. Report and escalate concerns promptly to senior staff members.

Required Skills and Qualifications

Organisational Ability:

Proven skills in handling multiple tasks and prioritising efficiently in a fast-paced care setting.

Communication Skills:

Strong verbal and written communication skills to liaise effectively with professionals, service users, and families.

Problem Solving:

Ability to assess situations and make decisions based on client needs and available resources.

Healthcare Knowledge:

Solid understanding of medical terminology, care planning, and social care frameworks.

Empathy and Interpersonal Skills:

Compassionate and respectful approach to working with diverse individuals and vulnerable populations.

IT Proficiency:

Confident in using office software (Word, Excel, Outlook) for scheduling, reporting, and record-keeping.

Experience

Previous experience as Care Coordinator. Experience in the health or social care sector, particularly within domiciliary/home care, is highly desirable. Demonstrated experience working collaboratively within multidisciplinary teams.

Why Join Us?

Be part of a committed and supportive team Opportunities for personal and professional development Meaningful work that makes a positive impact in people's lives Structured support and supervision from management
Job Type: Part-time

Pay: 14.75 per hour

Expected hours: 37.5 per week

Benefits:

Company pension Employee discount On-site parking
Shift:

Day shift
Work days:

Monday to Friday
Ability to commute/relocate:

St. Austell: reliably commute or plan to relocate before starting work (required)
Application question(s):

Describe your experience as a Care Coordinator.
Experience:

providing care: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 20/07/2025
Expected start date: 20/07/2025