Job Description

Purpose

To assist in the running of Enfield Carers Centre, co-operating with all stakeholders to provide a high-quality service for carers and their families in line with the aims, objectives, policies, and standards of Enfield Carers Centre.

Key Responsibilities

Service Coordination

Forward planning and coordination of Care Support Worker schedules on a monthly, weekly, and daily basis. Ensuring all shifts are covered and rotas are sent out in a timely manner. Providing up-to-date handovers for the on-call rota and participating in the on-call rota (approximately once every three weeks). Undertaking needs assessments and re-assessments in the community. Conducting risk assessments and re-assessments. Preparing, implementing, and monitoring care plans. Responding to phone and email enquiries from clients and staff. Assisting with the supervision of care staff, including recruitment, training, induction, supervision, appraisal, and team meetings. Reporting any accidents/incidents to senior managers for investigation.

Quality Assurance

Ensuring compliance with relevant regulatory requirements and internal quality standards.

Carers and Their Families

Building and maintaining relationships with service users to assess satisfaction and identify future needs. Representing service users' views in appropriate forums.

New Business Development

Contributing to business planning by identifying unmet needs in the community. Identifying staff training needs and contributing to the annual training plan.

Promotion of Services

Representing the organisation as required. Supporting promotional activities, including presentations and talks about Enfield Carers Centre Services.

Other Duties

Adhering to the Code of Conduct and health and safety legislation. Upholding the organisation's philosophy, policies, and commitment to equal opportunities. Maintaining confidentiality at all times. Performing other duties as required by senior management, commensurate with the role.

Person Specification

Essential

Minimum of

5 years' solid experience

in a similar role. Proficient in

Care Access Planning

and

Webroster

systems. Willingness to participate in the

out-of-hours phone rota

(once every three weeks). Willingness to

undertake care calls

on occasion. Strong

administrative skills

and attention to detail. Ability to remain

calm under pressure

. Experience in: Working within social care Providing social care services Managing care staff (including supervision and appraisal) Working in a domiciliary care setting

Skills & Abilities

Excellent communication and customer care skills Strong computer and literacy skills must be proficient in Microsoft 365 Effective people management Ability to conduct care needs and risk assessments and develop care plans Competence in operating scheduling systems Sound decision-making and resource management Team player with a proactive attitude

Knowledge

Commitment to equal opportunities Understanding of carers' issues Knowledge of care practices and relevant policies (training provided if needed)
If you are passionate about making a difference in the lives of others while working in a dynamic environment, we encourage you to apply.

Job Type: Full-time

Pay: 25,800.00-26,500.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking Private dental insurance Referral programme
Schedule:

Monday to Friday Weekend availability
Work Location: In person

Application deadline: 28/07/2025
Reference ID: 789DD
Expected start date: 28/07/2025