Job Description

Care Coordinator - Pulborough - Permanent (Full-time) - Office Based
Do you believe in delivering care that truly makes a difference? Do you thrive in a busy environment and from overseeing systems to support logistics? Are you interested in taking a step into a career care? If so, then this could be the perfect role for you. Caremark Pulborough and Horsham are currently on the lookout for a Care Coordinator to join their head office team. As a Care Coordinator you'll be at the heart of our operations, ensuring our customers receive exceptional care and our Care Assistants are fully supported.
Pay: Up to 27,000 a year
Job type: Permanent - Full-time
Shift and schedule: Office Based Hours - 9.00am - 5.00pm plus covering on call on a rota basis and occasional weekend working if required
Location: Pulborough
Benefits you'll enjoy
Refer a friend programme
Company Pension
25 days holidays plus Bank Holiday's
Free Wellbeing Counselling Support
Opportunities for future training and development including qualifications
Qualifying for Blue Light Card discount scheme
About the role
Your Responsibilities
Answering all incoming telephone enquiries
Permanent allocation of Care Assistants to all customer visits and ensuring all visits are always covered
Send weekly rotas via email where possible
Daily back ups
Daily handoversTo work closely with the Field Care Supervisor
Set up new carer phones
Book carer holidays
Maintaining computer systems and ensure they are up to date
To ensure compliance with all office systems and proceduresProduction of reports and management information as required
Promptly respond to emergency situations, including going out to cover care visits when required
Cover on call on a rota basis
Support across other areas of the business as required
You'll need...
A willingness to learn & develop in your new role
Ability to deal with challenging & deadline driven work.
A driving licence & access to a vehicle.
A caring & respectful attitude.
Strong communication, organisational & teamwork skills.
A responsible, dedicated & flexible work ethic.
Experience providing domiciliary care is desirable but not essential
Right to Work in the UK.
Two satisfactory references.
Enhanced DBS check.
Why Join Caremark Pulborough and Horsham?
At Caremark Pulborough and Horsham, we believe in delivering care that truly makes a difference. Our mission is to provide the highest quality home care, enabling people to live independently and with dignity in their own homes. We are guided by values of compassion, integrity, and respect, and we foster a culture where every team member feels valued, supported, and empowered to grow.
About the company
Whether you're looking to provide excellent home care with a cheery smile, or to receive it, Caremark is here to help.
Required Criteria

• Great communication
• Remain calm under pressure
• Problem-Solving
• Teamwork
• IT Skills
• Adaptability
• Proactive and Self-motivated
• Organised

Desired Criteria
Skills you'll need

• Compliance
• Planning & Scheduling
• Problem Solving
• Communication
• Building Relationships
• Providing Care
• Paperwork and Record Keeping

Skills Required