Job Description

NWCare is a family run domiciliary care agency serving the community in health care in Northern Ireland for well over 50 years.

We are expanding our Omagh branch and are recruiting for an Area Service Manager/Care Coordinator.

Please note: You are required to apply for an Enhanced AccessNI certificate to meet the criteria of this job role.

JOB SUMMARY

To organise and supervise the delivery of home care support services to Service Users in their own homes To work in a flexible and reliable manner in response to the needs of the service To manage a team of Community Care Workers To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards To ensure that a quality care service is delivered to all Service Users To work within GDPR legislation.

MAIN RESPONSIBILITIES

Accept, allocate and process referrals for new care packages Accept and process changes and amendments to existing care packages Prepare rotas by matching Service Users to community care workers, ensuring that the domiciliary care skills and competencies are compatible Monitor and report changes in Service User condition to key worker Organise and lead staff meetings Manage rotas, prepare paperwork for payroll and notify payroll of variations as appropriate, via the relevant process Undertake Service User assessment and risk assessment Maintain accurate and confidential records in accordance with company policy Assist with the monitoring an evaluation of service provision Assist Registered Manager in the recruitment of community care workers Identify training and development needs within their team of community care workers and ensure induction training for new employees Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality, and diversity Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation Assist the Registered Manager and Human Resources Manager in processes, when required Provide care package to Service Users in an emergency situation Participate in mandatory training as required Ensure area PMMRs are within company benchmark Ensure Services are managed in compliance with RQIA standards Ensure an effective, safe and well led service delivery Cover the on-call phone on a rota basis and cover rotas on the ground, as and when necessary The role of Area Service Manager is part of the business continuity plan and job roles may change according to business needs You may be required to coordinate other areas of the business, as business needs dictate
Essential

Good general education to include good numeracy and literacy skills Minimum of QCF Level 2 in Health and Social Care At least 18 months' experience in a care setting Experience of coordinating rotas Experience of managing staff NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered Enhanced AccessNI Right to work in UK Excellent communication skills, written and oral Ability to respond to sudden changes in service delivery requirements High standard of accuracy Ability to problem solve and exercise judgement A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc. Ability to work co-operatively and effectively as part of a team Ability to plan and prioritise workload in a highly organised way Flexibility in working hours to respond to business needs Car driver with vehicle appropriately insured for business use Flexibility to work in other NWCare branches to meet business needs Participate in the out of hours on-call rota, covering rota when required, at short notice
Desirable

QCF Level 3 in Health and Social Care, or equivalent, or above Previous paid experience coordinating care
Additional

NWCare wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of gender, sexual orientation, religious belief, political opinion, marital status, age or disability.

Job Types: Full-time, Permanent

Pay: 15.18 per hour

Expected hours: 37.5 per week

Work Location: In person