Job Description

Responsible for the day to day operational management of Services of the Care Group within the Division of Women's, Children's and Clinical Support Services. They will assist the Divisional Directors, Clinical Lead, Matron and Divisional Director of Nursing in ensuring that the Division delivers its financial, activity, patient experience and clinical and quality targets are achieved.



Responsible for the day to day operational management of Services of the Care Group within the Division of Women's, Children's and Clinical Support Services. They will assist the Divisional Directors, Clinical Lead, Matron and Divisional Director of Nursing in ensuring that the Division delivers its financial, activity, patient experience and clinical and quality targets are achieved.



Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The 170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.



A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.



Provide direct line management to identified Care Group personnel.

Working with the Divisional Directors and other Care Group Managers develop a work force plan for the Division consistent with the Trust's overall plan. To ensure all staff in the care group are managed in accordance with Trust HR policies and procedures including recruitment and selection, performance management, appraisal and personal development. Develop mechanisms and communicate Trust objectives, plans and progress from the Division to Care Group and Service Level. Maintain a culture that engages and involves staff in decisions on how services are provided and how quality and access targets are delivered.

? To undertake appraisals effectively and in a timely manner ensuring the employee has a personal development plan and any training needs identified. Engage with patients and carers, ensuring the services provided are of a high quality and has the patient at the centre of its design and delivery. To be accountable with the Divisional Directors and the Clinical Director for the Division's performance against plan. nTo be responsible for ensuring that the Trust's objectives and core deliverables, dependent upon this service, are delivered. This will require the implementation/maintenance of a performance management system aligned to the Trust's Performance Management Framework to ensure that all staff are aware of their role in the delivery of the Trust's objectives and core deliverables. Working in conjunction with the Divisional Directors, introduce systems to ensure collection and analysis of data for continuous performance measurement of services across the care group. Highlight and report any areas of over / under performance and take corrective action as appropriate. Responsible for dealing with complaints from patients and other users of services of the Division / Specialty ensuring appropriate action is taken. Instigate and use audit to monitor and improve service. Ensure rotas and on call arrangements are in place to manage the Care Group services 24 hours a day/365 days a year. Working with the Divisional Director of Nursing to ensure governance arrangements are upheld and a focus on quality maintained. Implement robust systems of governance and assurance which are widely understood across area of responsibility to include: emergency preparedness, safety, effectiveness, patient experience, diversity, infection prevention, and control and health and safety, safeguarding and others as determined by the Trust. Implement monitoring arrangements to provide assurance to the Division with all relevant regulations and governance arrangements. Comply with financial processes and deadlines

To deliver financial key performance indicators and forecast outturn. Ensure relevant financial information is presented to Teams/Managers/Clinicians and meetings as appropriate. Agree personal financial performance objectives with direct reports. Deliver information required to maintain and develop service line reporting and Patient Level Costing system. Ensure all staff with a responsibility for financial management receive the appropriate training. Prepare monthly reforecasts for approval by the Divisional Directors. Prepare the annual financial plan for approval by the Divisional Directors. Develop and maintain project plans to deliver productivity and efficiency targets. Develop and maintain productivity and efficiency reports. Ensure business cases for approval are completed to the required standard. Ensure goods and services are procured following agreed processes and maximise the value of expenditure on contract and catalogue. Attend annual training on the Financial Compliance Framework. Ensure weekly and monthly HR vacancy report for area is accurate. Ensure sickness absence is managed effectively for all areas of responsibility. Ensure compliance with statutory and mandatory training for eligible employees on an annual basis. Ensure compliance with appraisals and personal development plans for all employees on an annual basis. Develop robust workforce plans with HR and Finance leads for area and ensure succession plans are in place for key roles. Ensure staff complete the annual NHS staff survey and develop action plans with HR to address any issues highlighted. Provide a clear, effective and appropriate leadership style that engages the team and ensures the vision and direction of travel is clear. Ensure that individual staff members work in a climate where their contribution is valued, developing roles across boundaries and working collaboratively in teams. Support the Divisional Directors and Clinical Director in the maintenance of a robust culture of clinical governance, ensuring that there are systems in place for clinical and non-clinical risk management and reporting of untoward incidents. Support and encourage appropriate innovation in clinical and non-clinical practice and in the way services are perceived by patients, recognising the increasing choice exercised by patients over treatment. With the other Care Group Managers show effective collective leadership to the Divisions and work in partnership to maximise benefits to the Trust and to patients. Contributing to the corporate management of the Trust. Participate in the development of the Trusts overall service and investment plans in particular advising on development and future trends. Contribute through attendance at relevant meetings to the collective management of services throughout the Trust and to the Trusts overall objectives on service deliver, finance and HR. Represent the Trust on networks, working parties and committees as required. Contribute to the maintenance of productive collaborative working relations with staff in CCGs and other agencies to address any gaps or inequalities in services. Participate in general manager on-call rota. Coordinate the Division's emergency planning and business continuity and engage in Trust wide emergency planning process. Engagement in national policy and lead delivery