Job Description

We are looking for an efficient and dedicated Service manager to be responsible for our care home in Birmingham catering for residents with Learning Disability, MH needs, Autism Spectrum Disorder and other support needs. We are looking for someone to provide responsive flexible support to our clients and enabling them to achieve maximum independence possible and achieve their goals. You will manage the Services assigned to you and ensure regulatory compliance in all areas, leading, directing and supporting the work of the Home's employees and ensuring the provision of a high-quality professional service with personalised service.

Main responsibilities

To ensure the care and support provided to people we support is person-centred and meets the organisation's, regulator's and purchaser's quality standards and the requirements of the Care Act 2014, and CQC regulatory requirements. In addition, all decision making on behalf of people we support should follow the principles of the Mental Capacity Act.

To ensure support plans are co-developed and reflect the hopes and aspirations of people we support, and that employees working in your service understand how to provide high quality, person-centred, active care and support.

To enable the potential of people we support so that they live as independently as possible.

To ensure regular, multi-disciplinary reviews with people we support and to ensure that the individual is at the centre of meetings.

To communicate effectively with people, we support to encourage and enable them to make informed choices in their lives and to be able to participate fully in the management of the service, both individually and through regular meetings.

To ensure the effective management of medication and to supervise/administer prescribed medication in line with current procedures and practices as required, and ensure pharmacy ordering and GP liaison is effective.

To support people with their independence, finances and leisure activities.

To develop risk assessment plans and business continuity plans to ensure risks are identified and managed appropriately

To act as a role model and mentor to employees and to assist them in their development

To report any issues of concern or reportable incidents immediately to the Head of Care and ensure the incident reporting procedure is followed about safeguarding and CQC reportable procedures.

Management of Employees

To participate in the recruitment of employees to the team in accordance with the organisation's Recruitment and Selection Policy and Procedure.

To provide induction training to new employees and support them to complete their Care Certificate, Active Prospects induction standards and probation period.

To act as an assessor and provide guidance and leadership to employees within the team and other schemes undertaking work-related qualifications.

To ensure all employees in the team receive supervision and feedback following observation, and complete appraisals of direct reports in line with the organisation's policies and procedures, ensuring that individual work, training, supervision and performance targets are set, monitored and reviewed.

To develop and implement training and development plans for all employees, in agreement with the Head of Operations and the HR and L&D team.

To ensure that relationships with Local Authority practitioners, advocates, inspectors, professionals, contractors, relatives, other organisations and the local community are managed positively and appropriately.

To ensure the Organisation's policies and procedures are followed when delivering services. To be aware of, comply with and promote:

o Safeguarding policies and practices.

o Equality & Diversity policies and practices.

o Health & Safety policies and procedures, to protect your own safety and the safety of others.

To ensure any information relating to people we support, employees or the organisation is treated in the strictest confidence and in accordance with the Data Protection Act (1998) and organisational policies and procedures.

To report any issues of concern or reportable incidents immediately to the Head of Operations and ensure the incident reporting procedure is implemented, and safeguarding and CQC reportable procedures.

To provide regular oral and written reports on the progress of individual people we support, including handovers as relevant.

To maintain and update the services records using IT systems as required, including Care and Support Plans, Health and Safety records.

To undertake mandatory and other agreed training and development activities as required carrying out the duties of the post effectively.

If can drive, to support people engage with their community through driving the organisation's/people's/your vehicles.

To work effectively as part of a employee team and to attend and contribute to regular employee meetings.

Participate positively in regular supervision and appraisals with senior employees in the service.

You will also be responsible for:

Financial Management

Health & Safety

Requirements

NVQ Level 5 Health and Social Care essential,

3 or more years of relevant experience

Right to work in the UK

Verifiable work History with all gaps in employment accounted for

No criminal record

2 satisfactory work references, and one character reference

Job Types: Full-time, Permanent

Pay: From 32,000.00 per year

Ability to commute/relocate:

Birmingham B23: reliably commute or plan to relocate before starting work (required)
Work Location: In person