Job Description

About the company

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At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people's lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK's only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care.

In 2024 and again in 2025, we were honoured to be named Health Investor's Residential Elderly Large Care Provider of the Year

, a testament to our commitment to quality and innovation.

For eight consecutive years, we've been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk

, reflecting consistently high standards and resident satisfaction.

We are also proud to be a Real Living Wage employer

, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed's Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we'd love to hear from you.

About the role

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Heron Lodge is designed in a charming Tudor style, with its distinctive timber-framed facade and soft cream plasterwork, giving it the warmth and character of a traditional English country residence.



The home sits in the scenic heart of the Norfolk Broads, surrounded by mature gardens and peaceful greenery. It offers nursing and residential care for up to 30 residents, providing a balanced mix of clinical support and homely familiarity. Interiors are warm, comfortable and practical, with accessible lounges, dining areas and garden views that keep the setting calm and welcoming.



As our Care Home Manager, you will oversee the daily operations of the home. As a regulated business, we expect the candidate to be registered with the Care Quality Commission (CQC) and be familiar with all the relevant legislation and regulations. You will be responsible for ensuring that the home provides high-quality care and support to our residents, whilst meeting financial targets and maintaining full occupancy.



You will be supported externally by dedicated Operations and Central teams, and within the home you will have the support of a Deputy Manager and Administrator, as well as Hospitality and Housekeeping teams. These teams will collaborate with you to ensure smooth operations and exceptional care for our residents.

Reports to:

Operations Manager

Key duties and responsibilities

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Provide leadership and direction to the home's staff team, promoting a culture of kindness, compassion, and empathy. Ensure the home meets all regulatory requirements, including those set by the CQC, and maintain excellent standards of care and support. Manage the home's budget, ensuring financial targets are met and costs are effectively managed. Develop and implement a strategic marketing plan to maintain full occupancy and promote the home's services to potential residents, families, and stakeholders. Build and maintain positive relationships with residents, families, and all stakeholders, responding effectively to their needs and concerns.

Skills and attributes

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Previous experience managing a nursing / residential home. A strong working knowledge of CQC standards with a proven record of working towards achieving Outstanding ratings. Excellent communication skills and the ability to maintain effective working relationships with internal and external professionals, families, and visitors. A proven track record of marketing and business skills within the private care sector, running a commercially successful care home. Enthusiasm and passion for developing high levels of person-centred care. Ability to actively participate in the growth and development of the care service.

Education and qualification

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Preferably NMC registered nurse with relevant post-registration experience (desirable but not essential).

What will you gain?

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You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Heron Lodge Nursing Home, Wroxham, Norfolk

Pay:

: 55,000 per year

Type:

Permanent

Shift:

Salaried

Excellent PRP

Additional bonuses based on excess profit

Benefits

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Comprehensive induction and training programme.

Opportunities for

career development and progression.

Employee Assistance Programme

Blue Light Card Scheme

. We'll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.

Loyalty Bonus:

Accrue up to 5 additional holiday days depending on length of service.

We'll pay

for your

full DBS disclosure

Annual NMC PIN renewal paid

Excellent

performance related bonus

Additional bonuses based on excess profit

25 days annual leave

plus bank holidays entitlement Relocation assistance provided

Location

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Situated in the Broads capital of Wroxham, Heron Lodge offers an idyllic leafy setting for nursing, residential and dementia care. Residents love the homely, beautifully decorated interior and secluded garden. Handily close to the tourism magnet of Hoveton!



163 Norwich Road, Wroxham, Norwich NR12 8RZ

Your right to work in the UK

In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.